MinisplitsystemsdirectReviews of minisplitsystemsdirect.com

Ordered a mini split from this company and didn't hear anything about shipping for almost two weeks. When I called them to ask what was going on, I was told that I only ordered the outside unit and not the indoor unit. I believe they intentionally made this unclear on their website. Either way, the guy says that because it seemed like it was an error that I only ordered half of the full system the warehouse held off on shipping my order. No notice of this was given, hence why I called.Why wouldn't you let your customer know this? I ask him if the indoor unit wasn't included, then what was the part other than the outside unit in the title of the product. He keeps giving me the runaround. He told me I could add on the indoor unit for about another $1000, way more than you could find it at other places. He was extremely rude, talking over me and not letting me finish what I was trying to say. He eventually hangs up on me. I tried to call back several times and no one would pick up. They were clearly screening my calls because they picked up with no problem the first time. Horrible company, do not order anything from them.

I ordered a pioneer 3 zone mini split but the line sets they sent with it was a cheaper brand. The different line sets was a soft copper tubing that would kink and fold up very easily. I reached out to them to make this right with no luck. This is how they are able to sell at a cheaper price than most. Because they send cheaper parts to go with there units. Thanks Greg

Claim they match prices, but they really don't! Try to use shipping against you and use taxes against you. Downright liars and then hang up on you after you call them out about this. Then they will not pick up your calls from there on out. SIMPLY FRAUDS

Ordered solar panels from these guys, after the 3-10 days promised ship date -I reached out to their customer service for a status update. Oh we'll provide you with an update in a day or two..... I then find that they canceled my order (without informing me) due to unavailability (even though their website shows availability). Stupidly, I orders different brand of solar panels from these guys only to have the same exact experience with them canceling my order (reason: "customer" which is BS) after 3 weeks. Called them, same reason provided: "our manufacturer doesn't have those panels in stock." DO NOT WASTE YOUR TIME WITH THIS COMPANY.....

I ordered a battery from them. It was suppost to be in stock. I called and emailed them they said in stock, so I ordered. A week later no shippment! Call and canceled order. They canceled the order but no refund! I am still tring to get my money. I have tried email,messages on their site several times. Tried calling left messages NO response. Do not buy from them SCAM.

I too ordered online, everything was in stock, 1 week later they canceled my order stating the couldn't find a carrier to deliver to me in Southern California, I'm sure they just couldn't find one that was cheap enough, so they just cancel your order, horrible business practice, I will definitely let people know to stay away and buy elsewhere.

Ordered on 7/14. Was told on 7/17 it would be shipped in 2-3 days and arrive 2-7 days later. On 7/18 got an email stating it was on the way and I was given tracking numbers. After 5 days UPS still does dot have unit. Emailed on 7/23 and was told its on back order and was told "It will be a few weeks" Why wasn't I informed it was on back order? How long was I going to have to wait till you informed me you couldn't deliver anywhere near the time you advertise? Canceled order..Lost my future business...

Ordered a split ac unit from mini-split systems direct on July 15. estimated del time was 5-7 days then told on the day of delivery it will be del. end of August.... They Lied !!!!! canceled order !!!!!