Loren D.
Bought a miner and hosting and would never have done business with them if I knew then what I know now.
Bought a miner and hosting from this company towards the end of 2021. At first things went smooth and well. That lasted about two months. Then I noticed that my new miner that was rated at 72th was going down and down and occasionally going off-line. Each time I had to email them as they did not appear to be monitoring it. Then it was off for a couple weeks and they offered a loaner. It was hashing down in the 50-60th range and after a few days hashing went to zero. Guess they pulled it didn’t bother to tell me? Sent yet another email and was informed my miner, still under warrantee, was sent off for repair. A few weeks later it was back online for less than one day and hashing went to zero. Several more emails and I was assured that my miner would be repaired and back online. Then the response turned into “I’ll look into it and get right back to you.” Now, I don’t even get the courtesy of a response to my emails. I have always been cordial and nice in my writings even when I have been inwardly a bit hot under the collar.
Response from Mining SyndicateApr 17, 2023
Loren, I apologize that you had a bad experience with us. Sometimes we just drop the ball, plain and simple. We grew too fast and lagged behind on support. We'd love a chance to make it right if you'd ever like to chat.