Minimalist DesignsReviews of minimalist-designs.com

After a few initial design exchanges, we ordered a family crest ring with Minimalist Designs on December 5, 2020. Order #2884. At that time there a published production time was and still is 8 to 12 days. It was paid in full ($1,250) and changed against our MasterCard account on December 8. We approved the design on December 18th and were told we would receive a photograph of the ring before shipping due to several problems in assuring the design was correct. We waited three weeks and then inquired again...and again..and again. Finally, they responded on. January 11th saying the ring was in "quality control" and would be "shipped out very soon." We requested the photo again. On the 13th they said we would receive one. I have since attempted to contact them three additional times and have received nothing in reply. Nothing. We now have reason to believe this may have been a fraudulent transaction and question not only the receipt of a quality ring as ordered, but also the security of our $1,250 payment. We filed a complaint against them with the better Business Bureau of Richardson, Texas on 1/22 and notified them today that we are preparing to take immediate additional action, beginning with a fraud complaint through MasterCard. I was encouraged by their product reviews, but should have looked longer and I would have found that they have a history of customer service and communication problems. At this point I have reason to believe our issue is actually much greater. Another customer posted an almost identical review a few days ago. If they resolve this issue quickly I will, post a followup.

I was excited after receiving an email from Melissa which may be the owner for thanking me for my order and that was the day after i ordered. I have emailed constantly and even downloaded an app called shop to be able to track my order. At this point I’m going to BBB better business bureau and see if they will get a response in regards to this matter.

This company definitely mislead customers. When placing my order, representative was very helpful. After a few days and not receiving my product, I contacted the company and asked when my product would ship. They informed me via email, that they were working on the product and I would receive a tracking number in a few days, this order was placed in earlySeptember, it is now mid October and nothing. I received a rating request, to rate my product, and I commented to them how can I rate something that I have not received, it has been over six weeks since I’ve placed my order and nothing. Today, I requested a refund, and no response as of yet. November 6, 2020 It has now been two months since I placed my order for a personalizes necklace. I have contacted and received responses from this company several tImes, assuring me that my product is almost complete, that the material that they are using is very delicate and this is why the process is taking so long. I’ve come to the conclusion that I’m being deceived and may lose my $172.00. I had read some of the reviews and believe that they are truly fake, because of what I’m experiencing with them. A family detailed crest ring made within two weeks, when my order is a simple nameplate necklace !!! I have truly learned my lesson about ordering online and even believing reviews, because I’m now aware that scammers can write their own reviews (not saying that this company is definitely doing this, considering , we will never know exactly who is writing the review). My online orders going forward, will definitely be through well known companies such as Amazon who sells through other merchants/vendors, where they monitor your purchases and if you haven’t received your merchandise by the estimated delivery date, they intervene.

When I received the product, I realized that most of the reviews written were fake. It has an incredibly lousy support mechanism. It took five days to get answers to my questions. When I wanted to change the product, they told me what they did not write in detail on their return policy. How can it be my fault if the product is hit in the cargo? They said I could not return the product incorrectly, and I am completely done with this site. I wanted to write a realistic comment here. Other people are not mad.

After 3 months of waiting, my ring came in at 14k gold instead of 18k and missing critical parts of the crest. They offered to replace it but it was such a bad experience, I just wanted a refund. After returning the ring to their facility, I still have not received any return communication regarding my refund after 2 months!

UPDATE: After seeing my negative review, Melissa promptly contacted me, asking what the problem was, after I had already explained the problem to her. She told me to resubmit my art, and that I would get a proof right away. I resubmitted the same day, then... nothing. I asked her to confirm she got the art... nothing. I messaged her on Etsy... nothing. Asked if she would send me a return label for the incorrect ring... nothing. A proof for my design? Nothing. I’m so done. I asked for a refund, which I doubt I’ll get. This has been the most frustrating experience with a company I’ve ever had. BEWARE!!! After reading so many positive reviews, I decided to go ahead and get a family crest ring from Minimalist. Big mistake. I created my own artwork in a format Melissa said would be preferable. After submitting, she told me that it would only be able to be engraved on the ring, which is not the style that I purchased. I told her what I was after, based on the style I’d chosen, and she said that was no problem. She told me that they would re-vamp my art and get back to me. A week later, I still hadn’t seen a proof, so I emailed Melissa, asking if there was anything for me to see. I promptly received a reply, stating that my ring had been shipped. I totally didn’t understand how this was possible, especially after reading so many positive reviews stating how they worked very closely with you to create your “dream ring...” I emailed Melissa to ask why I hadn’t seen a proof, with no response. 4 days later, a ring arrived via DHL. I had tried to maintain hope that it would be something I liked, since the design wasn’t complicated. When I opened it, I was shocked. It in no way resembled the design I submitted. It was a completely different crest, and it wasn’t even the style I ordered. It also had someone else’s name on it! It was the wrong size, as well. I promptly emailed Melissa, with photos of what I received compared to what I’d ordered, asking her to please rectify the situation. No response after two attempts. There’s no phone number, and since their base of operations is in Turkey, you’re completely at their mercy. Buyer BEWARE! I’m floored that this could happen based on positive reviews. My ring cost a total of $109, and it got me something useless that has no meaning to me. They also almost tripled the prices of their rings right after I ordered. Thank god I didn’t lose almost $250 instead of $109.