Pickaxe MiningReviews of minepickaxe.com

Response from Pickaxe MiningJun 26, 2025

Thank you for taking the time to share your experience. We understand how frustrating delays can be, and we want to address your concerns directly and transparently. To clarify: Your machines were shut down due to non-payment, not a voluntary pause. Per our agreement, this entitled us to charge storage, late, and reconnection fees, which are standard in the industry. However, we waived all of those fees as a courtesy, despite months of unpaid invoices. During that time, your units were at one of our more remote facilities. We were upfront that restarting machines would take time due to the site's location and staffing constraints. Unfortunately, while preparing your machines for reactivation, the site experienced a transformer failure, which affected hundreds of client units, not just yours. We notified you of this and informed you that we’d be migrating all equipment to a new data center to prevent future issues. Throughout this process, you were offered multiple times the option to have your miners moved to another site or even shipped to your home — at no markup. You declined those options. The switch to Kaspa mining happened because you hadn’t completed KYC on NiceHash, which is required to receive BTC payouts. We transitioned you to a compatible pool so your machines could continue mining without interruption. We understand that this has been a frustrating experience, but labeling it a scam is not fair to the team who’s worked to accommodate you despite extended non-payment, unexpected infrastructure failure, and efforts to communicate and provide options throughout. We remain committed to helping you get your machines back online and we’re still here to support you, whether through redeployment or shipment. - The Pickaxe Team

Response from Pickaxe MiningJun 26, 2025

We appreciate you sharing your experience — and we’re sorry to hear that your expectations haven’t aligned with the current market performance. You're absolutely right that crypto mining, like all areas of the digital asset space, carries inherent risk and is highly sensitive to broader market conditions. For full transparency, we want to clarify a few important points: All mining performance estimates we provide are based on real historical data, not projections, and are always clearly marked as subject to change based on token price, network difficulty, and other factors. These disclaimers are present across our marketing materials, sales conversations, and contracts to ensure every client is fully informed before making a purchase. At the time of your purchase, Dogecoin and related coins were near local highs — over $0.40 — and prices have since come down substantially, which understandably affects miner performance. While we completely understand your frustration, we do want to note that this 1-star rating seems to reflect broader market volatility, not the level of service, communication, or transparency we've provided. We're proud of the support and clarity we offer throughout the purchase and deployment process, and we remain here to help you manage your miner long-term. If market conditions improve — whether through price recovery or changes in mining difficulty — your operation could still see stronger performance moving forward. Thank you again for your feedback, and we’re here if you need anything.

Response from Pickaxe MiningDec 23, 2024

Hi Steve, you requested for us to turn off your unit and we did, which is something no one in the industry does. We told you about all of the different machines available when you were placing your order. The Kaspa unit that you purchased had its market hash rate increased very significantly as individual miners and publicly traded mining companies purchased a significant amount of units - which they continue to do even now. Kaspa is now down to half of its all-time high and has not seen a huge jump in coin price, which is what it needs to counteract the immense amount of units that were purchased and brought onto the network. We are in the same exact position with the units we purchased as a company, but we continue to run and operate them, accumulating crypto for the bull run. There was no point during the process in which you were misled on information. You selected your unit specifically. Regarding communication and service, your unit was up continuously. Once your unit had an issue with a missing hashboard, we sent it for repair under warranty as you asked. You asked what the status of repairs was, we said the manufacturer was still repairing it. There was no update on their end, so we told you exactly what was told to us every time we had an update. We understand you are unhappy about the Kaspa market, but since that's not in our control, we are doing everything that is in our control to ensure you have a positive experience - which is why we shut the units off during this downtrend. Whenever you would like it turned back on, we would be more than happy to do so.