BEVERLY
Haven’t spoken to anyone since initial…
Haven’t spoken to anyone since initial video call. I set up Breeze account, but no correspondence on there. Did receive a video chat notice at 8am, but I missed it because I had no for warning it was coming until time had passed and I noticed it on my phone. Semiglutide is a long term weight loss, however I was expecting to lose a lot more than I have just from discussions about it. That’s on me though. Nothing to do with Mindwell. I would like to have talked to somebody about upping my dose to see if that would help. I’m going to continue for my 3rd mth but not sure if I will stay on program after that.
Response from Mindwell HealthNov 29, 2023
Thank you for taking the time to share your feedback. At MindWell, we are deeply committed to providing the highest quality care and support to all. We constantly strive to improve our services and take all feedback seriously as a valuable part of this process. We understand that every patient's journey is unique, and we are dedicated to ensuring that each individual receives the personalized care and attention they deserve. Our team is comprised of experienced professionals who are passionate about health and well-being. Regarding specific patient experiences, we must emphasize our commitment to maintaining strict confidentiality and privacy. As a healthcare provider, we are bound by ethical and legal standards that prevent us from discussing individual cases or confirming whether someone is a patient in any public forum. This is to safeguard the privacy and confidentiality of all our patients. We encourage anyone with specific concerns or questions about their care to contact us directly through the Breeze app, by phone, or by email. This allows us to address their concerns privately and effectively, ensuring that we can provide them the best possible support and resolution. Your feedback is invaluable to us, and we thank you for helping us to continually enhance our care and services.