Dr. Lois J.
I used to trust you completely but I don't anymore.
I had come to completely trust and depend on Mimeo for my seminar printing, but I've had some bad experiences in the past two years that have shaken my trust. The first was late delivery (due to late shipment and not weather or anything else outside of Mimeo's control) of training manuals to a very large customer that caused the seminar to start 1/2 day late and reflected very badly on my company. (We provide training in Quality Assurance and customer satisfaction.) The second problem a few months later was a batch of manuals that were supposed to have holes drilled in them for 3-ring binders but the holes were not drilled. (The order was placed correctly and you have printed literally hundreds of this exact same item before with no problems.) I caught it the first morning of the seminar and contacted Mimeo customer support before 8:00. You shipped replacement manuals out overnight but didn't drill holes in the 2nd batch either! So I called customer support back on the 2nd morning of the seminar and was assured I would receive the correct product by 8:00 AM on the 3rd day. I did finally receive the correct product on the 3rd day of a 4.5 day seminar on quality, but it wasn't delivered until after 10:30 and I found out later that you did not ship it with 8:00 AM delivery as you promised you would so you cost me another 1/2 day without the right product. On top of it all, I was billed over $400 for the replacement batch and told that you would credit me for that charge immediately, but you never credited it so I had to have my credit card company refuse payment. Since then, I haven't had any more problems, but I don't have the confidence I used to have in you and I no longer recommend you to others. And if anything else goes wrong, I will find another provider.