Mimeo (for business)Reviews of mimeo.com

It was necessary to refresh my screen for every step of the process so it took 2.5 hours to order the manuals vs 10-15 mins. Your website needs some serious updating and maintenance. Otherwise, the usual.

One you get used to the software, it works well. The shipping is very expensive and misleading in that you are made to pay a higher rate because the system makes you think it will take longer to get your order than it ever does. Mimeo could be more helpful about that.

Mona helped me and got my order processed, but I should not have to call to be able to order. No Free shipping option was available. Issues with web site for 2 days!

This could have been on us in not communicating in enough detail but I felt like the paper quality (thickness) was below average. And the tabs were not printedon heavy card stock and instead of printing the tab info directly on the tab it was printed on clear labels and then attached to tab. Not very profession knowing it was a proposal to win work. On the positive -The colors were great, I like the sprial binding used, and it was delivered on time to the client. Again, our marketing coordinating said she did the order through a form so there was no direct communication with a real person which is not ideal for our needs now that I have seen the output. In the future, I will request to speak to someone if that option is available to us.

The site is some glitches and is otherwise not very user friendly. The system is not easy to learn, so spend some time with it when you are not on a deadline. Their customer service is very good and response quickly when needed. The jargon throughout the site is unclear, but especially in the special codes. For example, I selected a label for the USB, but I couldn't tell if that label was to go on the actual flash drive or on an envelope that the flash drive would go into. Also, strangely, even though I am always careful to select which documents should be single-sided and which ones should be double sided, without fail, the entire document defaults to single-sided the first time and I have to go back and select again. I have never been able to make use of the Express Checkout. It's more trouble than it's worth. I gave it 3 stars instead of 2 because I don't know of any other supplier that is able to produce a professional response to proposals with that amount of detail and options. Even though the site has idiosyncrasies, it gets the job done and on it's way quickly.

First, and most importantly, Kevin Tucker is fabulous. I appreciate all his patience and support to make sure I'm submitting orders accurately so they can ship accurately and timely. Second, it's been many months since I last submitted a support request and I notice you've rebranded the site. It's more robust and offers more solutions, which is nice. What's not nice is that it's a painful experience. The site is glitchy and sticky. The site often gets hung-up and many times, I found that it lost my last edit and I had to repeat the changes and reload, etc. It was painful. Technology is fabulous when it works and painful when it lags. Last night was painful. Thank you for your attention. Sending hopes that IT is aware and working on a solution to ensure a better experience in the future.

The shipping cost is expensive and doesn’t provide enough window to select the cheaper delivery option by ground Also it should provide us a discount while printing books in bulk, for example I printed 21 books and didn’t get any bulk discount

Overall, I like Mimeo and would definitely recommend it to other companies. However, there are some processes in the Mimeo production method that are clunky from an end user's perspective. There are two that bother me because of their awkardness. First, there's no way to upload Excels. Hence, those need to be sent to a Mimeo rep either via email or via the files.mimeo.ftp site. Ugh. Second, the method for adding files to a flash drive (or to a CD/DVD) is much too complex. I would be so neat if we could just create a sub-folder in our Libraries and just upload to those folders the files that would be added to a flash drive or CD/DVD and then, via a simple note somewhere in Mimeo, point the production floor team to that folder. Or... some other simplified method that doesn't realy on the current special instruction for adding files to a flash drive or CD/DVD.