Mile Auto Transport LLCReviews of mileautotransport.com

just don’t book. don’t let the 4.7 stars fool you, this has to be the worst auto shipment company i’ve ever come across bro seriously. i’m a college student looking to ship my vehicle from everett, wa to pullman, wa. i needed my car to arrive on august 17th, and vanessa told me that means they’ll either pick up the car on the 15th or 16th. ok that’s fine by me! she then said “a trucker will be in contact with you on thursday with details” thursday comes. i get no call. i call mile auto transport and vanessa answers. i ask her why im not getting a call and she says i could a call “today or tomorrow” i said “you said thursday” she said really it could be today or tomorrow…. okkkkk… friday comes around and i still don’t get a call 😂 i call them myself and the man on the phone is saying that i was assigned a driver the night before but his truck broke down. so i was assigned a pickup driver and no one told me ok. they’re saying “we promise we’ll get your car there on the 17th” i call on saturday to see if there’s any luck. a man answers and he seems annoyed im like ok. i proceed to call a few more times after that and im not sure if their offices are closed or if im getting ignored but i never received a call back. alex texted me last night saying that there’s a shortage of drivers but when i was on the phone with him today he said i was assigned a driver but he backed out last minute because of some logistic issue. those two stories do not coincide with each other at all alex!! yall today is the 17th and i got no car. it was never picked up. i cancelled my order and am now booking with another company. absolute joke of a company and im so serious, do not book with them!! now i dont have any of my stuff for move in today because of mile auto transport’s poor communication and coordination skills.

I signed a contract with this company and clearly stated that the vehicle needed to be picked up on August 15 in the afternoon. I was working with Alex Miller, and communication throughout the entire process was virtually nonexistent. I emphasized the urgency from the beginning — our flight was scheduled for August 16 at 5:30 PM, so the car absolutely had to be picked up by the afternoon of the 15th. Despite multiple reminders, Alex showed no urgency whatsoever. Unsurprisingly, the pickup never happened on the agreed date. I even told him I needed a final answer by noon on August 16, and once again — no response. This whole experience was incredibly stressful. I couldn’t sleep that night and woke up at 8:30 AM on the 16th to — of course — zero communication from this company. Out of desperation, I found another company online — Broadway Auto Transport — and the difference was night and day. They were professional, responsive, and within just a few hours, by 11:30 AM, they had a driver confirmed and coordinated the pickup smoothly. This company wasted my time, ignored my urgent timeline, and added completely unnecessary stress to my family's move. Totally unprofessional. I do not recommend them and will be reporting my experience to their corporate office as well.