Mido WatchesReviews of midowatches.com

Poor watch! Dont even think to buy it!! The service is also very bad!! MIDO will not answer you. Forget it. DONT BUY MIDO !!!!!!!

Terrible customer service. I bought a Multifort 8 Two Crowns watch, and it arrived with a defective bracelet. Customer support is completely non-existent, and I won't be buying from this company again.

Bei einer teuren Damenuhr ist die Krone nach 3 Jahren gebrochen...(..) Garantie leider abgelaufen Also haben wir die Uhr eingeschickt. Kurze Zeit später erhielten wie die Uhr unrepariert zurück mit einem 100 Franken Gutschein ....: Man möchte doch eine neue kaufen ... Ersatzteil nicht mehr lieferbar.... Schlussendlich haben haben wir einen Uhrmacher gefunden der bei Mido so eine Krone bestellen und dieselbe für einen 3-stelligen Betrag reparieren konnte... Fazit: MIDO ... ein NOGO

Contacted MIDO to try! And purchase a bracelet link (or 2 x half links) for a Multifort Chronometer. Received a reply from MIDO UK, stating that MIDO policy was not to sell such items aftemarket. I was asked to send the whole watch to be assessed and priced for the job. MIDO is not BLANCPAIN! At best it is a mid tier brand, with such apparent, absurd customer policy, I will NEVER purchase from MIDO or Swatch group brands again.

Unfortunately, I must admit that I was very disappointed with the assistance and customer service of this company. I made an online purchase, which was meant to be a gift. On the day of delivery, I received an email stating that the delivery had failed due to an “incorrect address”. However, the address was correct and, thanks to external video surveillance, we were able to confirm that no delivery attempt was made. Moreover, the courier could have easily contacted us if needed. Given the situation and considering the value and delicate nature of the item, we contacted customer service and informed them that, due to the failed delivery, we would no longer accept the parcel, as we were not willing to assume responsibility for any potential damage. The customer service was unprofessional and inappropriate, as they denied us, in a rather dismissive tone, the right to refuse the parcel in order to obtain a refund. According to them, we were required to accept the delivery and then return it within 14 days, assuming full responsibility for any damage, even if it had occurred before the return, which would have resulted in only a partial refund. Furthermore, they were unable, or unwilling, to provide us with a certified email address (PEC) to formally submit our complaint, which we later found independently. This unfair handling of the situation was later confirmed by both PayPal customer service and the courier’s support, who recognized our right to refuse the delivery in order to obtain a refund.- Daniela Di Pilla

I would like to report my extremely negative experience with Mido Italy customer service. Following an online order, the delivery was initially marked as “incorrect address”, which turned out to be false, as verified through a video surveillance system: the courier never made any delivery attempt. After contacting customer service, I was repeatedly told that I was obliged to accept the parcel and then proceed with a return within 14 days, therefore taking full responsibility for any potential damage to the product. I was also informed that, in case of refusal of the delivery, the shipment would remain in storage with no possibility of a refund, a statement that I consider seriously misleading and incorrect. I would like to point out that, pursuant to Article 63 of the Italian Consumer Code, the risk of shipment remains with the seller until the goods are physically delivered to the customer. Subsequently, both PayPal customer service and the courier’s assistance confirmed that my position was correct, recognizing my right to refuse the delivery in the event of a failed service. I therefore consider the behavior of the customer service unprofessional, not compliant with current regulations, and damaging to the brand’s image. I trust that the headquarters will review this matter and take appropriate action. Kind regards Gaetano Imbinto

bought a Mido Ocean Star 600. I wore it very occasionally, always keeping it in perfect condition with all the necessary precautions. After 1 year, for no reason, the crown, once pulled out to wind the watch, became extremely stiff and turns in jerks. I took it in for service, and the watch was sent to Switzerland where it remained for almost 2 months. When I returned, I found a nice letter from Mido informing me that the watch was working and that no repair had been carried out. Bravo, I knew it was working too, but the crown has problems, as it turned perfectly fine before. I am sure that once the warranty expires, they will find the problem. Terrible brand, and service unworthy of a $1600 Euro watch. Not only will I never buy a Mido again, but I will never buy another Swiss watch. The cost is not worth the service. Buy Citizen, it's better.

Company with very delayed replies, very expensive charges for the smallest adjustments and lack of customer experience. It took me 6 months to get something that was a simple pin for the bracelet. Never got it in the end.