MidFirst Bank is a privately owned bank in the United States based in Oklahoma City, Oklahoma.
MidFirst Bank (midfirst.com) has 12 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Constance M.
I just tried to call and ask a question and couldn’t be verified because I don’t remember the personal name of the banker that opened my bank account like 5 FREAKING years ago!! WTF!!??! 🤬 I cannot wait to close this bank account and be done with them!
Kari P.
This is pure scam. They require VAT in normal bank transfers. Even email confirmation costs 150 €. Pure scam.
Mike M.
The worst experience i habe ever had with bank....I am a 56 year old businessman with 10+ bank accounts....I have never dealt with the incompetency of mid first bank....
Russ B.
Vio Bank (a division of MidFirst Bank) has one of the most unreliable online account application systems I’ve ever dealt with. My wife and I attempted to open a joint High Yield Online Savings account three separate times over several days. Each attempt failed at the exact same point—immediately after completing the identity verification questions. We unlocked all credit reports, used the browser Vio specifically recommended, and followed every instruction their staff provided. The system still failed every time. I contacted support multiple times. One representative told me there was nothing they could do because they have no ability to manually verify identity or override the system. A MidFirst manager later admitted there had been a network issue on their end, but even then, there was no alternative application method, no manual review process, and no escalation path that actually resolves anything. The only advice was to “wait 24 hours and try again,” which we did—only to have the application fail a third time. The most disappointing part is that Vio/MidFirst offers an online‑only product with no fallback process when their system malfunctions. If their automated identity verification fails, you simply cannot open an account, and customer service has no tools to help. After three failed attempts and multiple calls, we moved on to another institution. Prospective customers should be aware that if Vio’s system glitches—and based on our experience, it does—you may have no way to open an account at all.
Consumer
The worst bank ever. I lost access to my account due to wrong password- they disabled my account. I can’t call to the support cause I am abroad with no connection. There is no other option to get access to the account. Do not recommend
Dan H.
Midfirst Bank is so customer un-friendly! I have banked here for nearly 20 years and over time, this bank has made it so difficult on the customer. I'm sure someone sitting in an office somewhere thinks they are making things safer and more fraud-resistant overall, but these stupid decisions have made doing business here just ridiculous! The amount of verification needed just to accomplish a simple task is nonsensical. I just called the customer service line to perform a simple task. After giving them my name, date-of-birth, last 4 of social security number, the last for digits of my debit card and even told them the design of my card (stars and stripes), they still would not assist me unless I could tell them the last transactions used by my card. Utterly ridiculous! And I'm not sure what the next 63 verifications would be entailed before they decided if they would help me or not. And to get a cashier's check takes minimum 15 - 20 minutes. Whereas I can walk into BancFirst or First United and be in and out in less than 5 minutes. One time, a cashier's check took over an hour because the approval needed was from someone at a different branch and they weren't available. Not to mention the manager at the branch near my house is Cruella incarnate (SW 104th and Penn). I was trying to cash a $3200 dollar check one time - and mind you, there was well over $100,000 in my account. And after standing at the counter for over 10 minutes while they were looking at who knows what, Cruella, with my drivers license in her hand, finally comes over and snidely demands my mother's maiden name and something else I don't remember. Suffice it to say, Midfirst is NOT customer-centric in the least. I'll gladly close my accounts and take my money to some other bank that will at least pretend they want me there. That bank is NOT Midfirst.
