Cassie
Delivered to the wrong address, then told “nothing happened”
I ordered from Middle of Beyond and entered the correct shipping address at checkout. The parcel was delivered to a different address. I only got my order because the person who received it contacted me. If they hadn’t, it would have been gone. I raised this with the company because it’s a clear misdelivery. I wasn’t asking for the item for free. I asked for the £13 shipping cost back, because delivery to the correct address is what I paid for. Jared's response was essentially: • “You got it in the end, so nothing happened.” • “You chose the courier, take it up with them.” • “We won’t refund shipping.” No acknowledgement that the delivery address didn’t match the order confirmation. No real attempt to investigate how the address changed. Just a refusal. The item itself is fine, which is why I’m giving 2 stars, but the handling of a basic delivery issue was really disappointing.