Michael StarsReviews of michaelstars.com

I wish I had checked reviews on Yelp, Trustpilot, and other sites before buying from this company. I returned an item, which was confirmed received on 7/22, and it's been nearly four weeks with no refund in sight. Despite countless attempts to contact customer service and leaving messages, I’ve received no response. I’m now forced to escalate this to my credit card company, and it could take weeks, if I even get my refund. This level of dishonesty has left me furious, and I will never shop here again.

Horrible online customer service! First time ordering from this company. Ordered two tanks each at $68.00. Received the order on 7/11/24. The one tank “Maya” style was twice as big under one arm than the other side and had deep creases throughout. I went online and saw that the other tank I ordered “Nelly” went on sale the same day I received mine. I tried to reach out 4 times! Through email, phone and of course no chat available. I finally got a response today and all they said was sorry we don’t do price adjustments. Nothing in regards to defective tank. Awful company. Should have read all the reviews here before ordering! Never ordering from them again.

I cannot get anyone to help me with my rewards I need some help it wont let me use more and it wont recalculate and add back ones I did not use so I can buy an item so frustrating

Michael Stars Customer Service or should I say lack of Customer Service is terrible. The brand does not provide a telephine number only an email address. I have emailed (3) times about an issue with an order and I never received a response. I have stopped ordering from Michael Stars and have found similar products (and more petite options) with Eileen Fisher.

I have purchased 3 items from the company. I purchased the 2nd item after I loved the first so much. However, when I went to wear the 2nd item (dress) it is so sheer I am not comfortable wearing it. I have reached out to exchange it for another color 4 times with no response. Now, the first item I purchased is coming apart after 2 washes. Such a disappointment because the clothes are not inexpensive.

I returned an item over 2 weeks ago in pristine condition with tags still attached. They have not credited my Amex after 3 emails requesting that my money be refunded. I will never do business with this company again.

Wow. I left a poor review similar to one’s on Trustpilot and it was immediately removed. Not an honest company. I like their clothes but after 3 attempts to purchase $500 worth of clothes and multiple emails to figure out why my confirmed purchases kept getting denied and refunded I received a poor answer and they have no option to order by phone like many online business’. Sorry to say but it seems shady. Avoid at all costs. Save your money and the stress.

Fabric began shredding and fraying on front panel after as few as 5 washes following label instructions. Maybe wore shirt (not inexpensive) a total of eight times. Contacted them via email about it, they did not express any concern or care at all. They responded with a “it’s been too long to return or replace” and offered a coupon code to buy more clothing. They didn’t care at all that they have a quality control issue and when offered, they didn’t even ask to see the photo I was prepared to send them. Will not buy from this brand again.