IH
Update to my review of 22nd June
Update to my review of 22nd June: after a fair amount of communication I received a full refund for my first package without having to return the dress, which was a great outcome. However, Miamara are currently refusing to do the same for the second (more expensive) package despite the circumstances being exactly the same (no mention of having to send duty paid in return instructions, and more generally not complying with consumer law in the UK). This second package is still stuck in Romanian customs anyway, presumably because Miamara’s warehouse has refused to pay the duty on the package. Honestly the whole thing has been such an enormous faff. It’s 2 months since I first raised the return request. I was quite pleased with the customer service for the first package in the end, but given now complete lack of engagement on the second I have to say don’t order from this company! Also looks like the company is farming positive reviews on here - the daily 5 stars and one liners is pretty suspect.



