Welcome Fashionistas to our Designer Girls Clothing Shop! Made in U.S.A. One of a Kind Dresses, Sets, Outerwear, Swimwear, Shoes, Accessories and Printed Tees.
Mia Belle Baby (miabellebaby.com) has 642 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
miabellebaby.com
Website
miabellebaby.com
Category
Clothing & Underwear
Location
Hallandale Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Ordered from what I thought was a US based company. Paid 10/25. Got a confirmation that I would receive it 11/25.
Wrote. Tried to stop order. Requested a refund and filed a dispute.
Reviews indicate delayed shipping is common. Cleverly hide the fact they are overseas. Name is similar to US company who receives calls ‘all the time’ with this complaint.
Response from Mia Belle BabyOct 27, 2023
Hello Kas,
We apologize that you did not see the Shipping Estimate on the product page when ordering. Directly below the Add to Cart button indicates "Arrives in 14 to 21 Business Days" next to an image of a box truck. This should be the indicator that this product will not ship out the same day, and can take up to 21 business days to receive. We offer international shipping to customers worldwide, not just USA residents, therefore we have several fulfillment centers across the world.
https://www.miabellebaby.com/products/girls-unicorn-and-princess-vibes-tutu-dress
The order placed on 10/25/2023 has been canceled and refunded on 10/26/2023. Please allow up to 5 business days for the funds to land into your account.
If you are interested in Tutu Dresses that we store in Florida, as we are a US based company, consider the category called Ships Next Day, found on this link:
https://www.miabellebaby.com/collections/ships-next-day?filter.p.m.my_fields.type=Tutu
I selected Tutu Dresses as a filter on the Left, which can be unchecked and all items in our Florida warehouse will be shown.
We suggest reviewing the entire product page during your next ordering session and to take extra care in reviewing the shipping estimate, which is found below the Add to Cart button on all products on our website.
Thank you for your feedback and we hope to see your next Ships Next Day order soon!
Kind Regards,
Teric
TE
Terena
I purchased a few items today for $54
I purchased a few items today for $54. I did not receive any conformation, order number or a time I would receive the items, however a pending charge immediately to my bank. It's like sure will take your money but none of your business on the order itself. The contact info they provided is a joke. Nobody answers the phone because of Pandemic and you can't leave a message. You might as well being writing to a make believe fairy because they don't respond to anything. I looked this company up on BBB and they have so many complaints, their responses are ridiculous. I made a complaint there today and encourage others to do the same. I did contact my bank and as them with the pending transaction did the company provide a phone number. The bank had the same number I tried to call. So I don't know if this is a sad, terrible little company or if this is kinda a scam. Anyhow Bank told me tomorrow after the amount post I can file as fraudulent and they will take it from there. Big inconvenience for fraudulent transaction you have to cancel your debit card.
Response from Mia Belle BabyApr 3, 2023
Hello Terena,
We apologize if you did not receive the order confirmation email. Sometimes the first email we send to a new customer is filtered into the junk / spam folder by accident. We show you emailed us an hour after submitting your order, and we replied an hour after that with an update / response regarding your shipping timeframes. We apologize if the original order confirmation email was not received. We have resent the order confirmation email and show that a shipping confirmation email was sent this morning April 3rd indicating the In-Stock items in your order are shipping out within 24 hours. The one item not being shipped with the first package is an item that is sent from our overseas fulfillment center, which can take up to the advertised shipping estimate of up to 21 business days. Please reply to [email protected] if you have any further questions regarding your order status.
Thank you.
Teric
JA
Jayme
Horrible experience with this company
Horrible experience with this company. I ordered on January 29th for a photo shoot with my girls on February 23rd. The order was received on February 25th. I took out of original package but never opened the pink bag it came in. I immediately processed the return. Today I received an email advising that I cannot be refunded for one of the dresses since it was not returned. If it was not in the original package then it was never received. I emailed in advance advising it would be returned since it did not come on time.
Response from Mia Belle BabyMar 27, 2023
Hello Jayme, we have issued the refunds in full back to your payment method on file and apologize for this miscommunication, as all the items were listed as being returned, however we verified the item was not included in the original shipment. Refund confirmation emails were resent on 3/24/2023, and apologize for the delays and experience with your order. Thank you.
MA
Mary
Placed an order 709212 over 3 weeks ago…
Placed an order 709212 over 3 weeks ago for 3 swimsuits. One has shipped, tracking number is not showing details. The second tracking number showed shipped, then said “shipment cancelled”
No news on the third swimsuit.
Emailed so many times, nothing!!!!
Seriously frustrated.
I placed order #709212 on Jan 24, 2023 for 3 swimsuits.
1. Women's Black Scalloped Halter One Piece Swimsuit, tracking shows in transit
2. Women's Wrapped Halter One Piece Swimsuit - Black tracking shows no details
3. Women's Off The Shoulder Ruffled Chic Swimsuit (Multicolor Options) - Black & White… this hasn’t even shipped yet.
It’s been over a month… been asking, emailing and tried called for weeks. No response!!!!
Since I’ve received some emails, they are coming through. I don’t believe you are getting blocked, more an excuse.
I’ve never received a call from you either!!!!!!!
As for the Women's Off The Shoulder Ruffled Chic Swimsuit (Multicolor Options) - Black & White… I WANT this swimsuit and expedited shipping please for my troubles.
Update!!!!
I then asked for another swimsuit since the one that I had originally ordered, was apparently discontinued. Although it still shows on the website as being available, they had no comment. As far as the new swimsuit, I ask for another swimsuit for the exact same money as a replacement, they simply refunded my money, and couldn’t try to fix this issue. Do not ever, ever trust this company to fulfill your full order!
Horrible customer service, no contact phone number, lame and delayed email responses.
I do not know who is writing favorable reviews on this company, it must be their employees.
Response from Mia Belle BabyFeb 21, 2023
Dear Mary,
We apologize as the fulfillment center changed the tracking numbers issued for the 2 shipments in transit. We show the following tracking links / numbers for the items below. Regarding the Off the Shoulder Ruffled Swimsuit - we have requested an update from the manager at the fulfillment center and can provide an update within 48 hours. Currently we do not have tracking assigned, and will provide an update on if / when the item is shipping out, or provide tracking number assigned. We updated the tracking numbers / links so the system can update the tracking in the online tracking portal. You are able to track the items on your own with the links below.
Scalloped Swimsuit
Global Express Tracking (cainiao.com)
https://global.cainiao.com/newDetail.htm?mailNoList=10230*****
Halter Swimsuit
Global Express Tracking (cainiao.com)
https://global.cainiao.com/newDetail.htm?mailNoList=73213*****
(tracking links have been hidden for security purposes - please see my direct email response for the full tracking links)
Thank you.
--------------
Update 2/22 - We called and left a voicemail to the number on file today - as we have been responding to your emails. You have some sort of spam blocker enabled (SpamAssassin per the bounceback email) on your email account, and we keep getting the following message after each email sent to you. We cannot control if your email box has a spam blocker function that is not allowing our email to be received on your end, however we have been responding to your emails, you just have a feature on your email account that blocks our email.
To Recap my voicemail, the 2 items have tracking links that were emailed to you but you did not receive the email. The 3rd item that has not shipped is out of stock, and we can issue a refund for the item or issue you store credit. Please let us know if you prefer a refund or store credit plus 20% of that item paid price.
Subject: Delivery Status Notification (Failure)
Mail Delivery Subsystem [email protected]
Tue, Feb 21, 12:19 PM (1 day ago)
to cs
You are viewing an attached message. Mia Belle Baby Mail can't verify the authenticity of attached messages.
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Message not delivered
There was a problem delivering your message to info@3rclo****. See the technical details below, or try resending in a few minutes.
The response from the remote server was:
554 sorry, Spam detected by SpamAssassin (#5.3.4)
Update 2/27/2023:
Dear Mary,
We apologize for the miscommunication with the email programs and want to confirm the refund has been submitted to go back to your payment method on file. Please allow up to 5 business days from Friday 2/24/2023 to receive the refund back into your account.
We cannot reverse that refund, and would ask that you submit any new order with the discount code TE**** to receive 35% off your next entire order.
Please reply to this email or send a new email to [email protected] if you have any further questions.
PK
Premila K.
Refund Fraud
I ordered a dress and a tunic top
For my daughter. These were big and I returned them. After almost 10
Days of receiving the returns they sent an email that they have approved the return of only one item and the dress is not eligible because it was washed or worn. The labels were there and I called them the same day I received because the top and the dress was big.
They kept the dress and the funds and the this particular dress which I returned was sold out online. They mentioned since I washed or wore it was not eligible for return. They kept the dress, funds and put this dress again of the same size for sale online.
They don’t return the funds and they keep the dress and sell it again online. If I washed it how would you sell the same size dress online which was sold out before and a few days after I returned?
This is huge rip off and and no explanations to any of the emails I sent. I would request a refund since you are selling the same dress online after I returned.
Response from Mia Belle BabyDec 30, 2022
Hello Premila, We show both items were refunded after further review of your tracking details showed the return was submitted the day of delivery. The refund was submitted prior to this posting. The return processing team may have found something on the item such as hair or another material they felt the item was used or worn. It could have happened when trying on the item and removing it, likely hair may have been caught in the dress and the return processing team marked the item as used. We hope we can work with you in the future on a new order and apologize for any inconvenience this may have caused you. Thank you.
TM
Tara M.
Buyer beware
Buyer beware! If you have a question regarding your order, forget calling!
You will receive an email address with an untimely response! Shipping is not accurate when you purchase your items.
When you simply ask to cancel, don’t expect a refund.
Latest email asking for the refund and magically the order ships.
UPDATE TO THE RESPONSE; conveniently you respond within minutes when it comes to a bad review.
I don’t understand how a business does not have a phone. I can promise the shipping did not specify 14-21 days as the event for this outfit was 20 days from the order date.
I would not have ordered the item if that was the case.
The dates given were 7-10 business days for shipping.
A simple apology and mix up would have been sufficient but going into a long response for poor customer service is not necessary.
Response from Mia Belle BabyDec 20, 2022
Update as requested: We apologize for the mix up. We hope you have a wonderful day. (original apology can be found in the response below - after addressing the concerns posted.)
Hello Tara, Per my email today, we have confirmed the refund was completed on our side on 12/7/2022. Please check the account the order was paid with to confirm the refund was completed. We advertise the item has a shipping estimate of Arrives in 14 - 21 Business Days from the date of order. You placed the order 11/26/2022 and at that time the shipping was the same as it is now. We know it is easy to overlook that shipping detail when you are excited to order with us! The fulfillment center applied a tracking number to the item that was still outstanding the same day as the cancellation request, and apologize for the confusion. We have communicated what to do if you receive the package, however you have already been refunded. We replied to all but 2 of your emails within 48 hours, all while this being our busiest season of the year - which is why we have this advertised on our Contact Us Page - "NOTE: We’re currently experiencing a high volume of emails and are working our way through each and every one in the order we receive it. Please allow about 2-3 days for a response. Thank you for your patience." We work tirelessly to get to all the emails as quickly as we can, however during our peak season we cannot answer every email within 24 hours. We appreciate your business and hope to see you place a new order soon! Thank you. Teric
KR
Kim R.
From Bad to Good
…..UPDATE….. I was Thankful enough to receive a phone call explaining the situation. They were quick to ship out my product and I received my order within a few days. The shoes are so adorable and fit perfect!
I am so dissapointed with the customer service. My order only 1/2 delivered. When trying to locate the other piece they provided an invalid tracking number. I attempted to reach out via email and after the third email received a response back which looked to be a generated email stating if I wanted them to send me the item again or if I wanted a credit to their store.
I find this disturbing that you cant get connected with a live representative for these situations.
Response from Mia Belle BabyDec 13, 2022
Hello Kim, per our conversation, we discussed the fulfillment center entered an invalid tracking number and the order was never sent out. We have requested the fulfillment center ship the boots out to you immediately, and have provided a store credit for the delays regarding the boots. Please check the email sent with the store credit code. We also provided a link for our items we carry locally, which can be searched on our site using Ships Next Day. We appreciate your feedback and apologize for the experience and delays in responses to your emails. We are working to answer questions and concerns as quickly as possible. Thank you for your time and patience while the replacement order for the boots are shipped to you. Kind Regards, Teric.
LS
Lori S.
Customer service is horrible and after my review they called me a liar!!
They called me a liar in my first review!! I ordered a Halloween costume on 9/15 and as of 10/20 I still DO NOT HAVE IT!! I have emailed way to many times to count. The first email was nice and a quick response on 10/5 saying it would be well worth the wait. I emailed again on 10/8 still no updates on tracking. They sent me tracking information and it did not provide any more information than the website. I emailed and cancelled the order on 10/09 and they did not respond. They finally answered on 10/11 saying it had been shipped. I kept checking tracking and it kept saying not found. I repeatedly sent emails trying to cancel with NO RESPONSE!! I have already purchased a new costume. My granddaughter had a Halloween party this past weekend and by the way the website still provides a tracking number, but still says item not found on 10/20. I do not appreciate being called a liar. If you do not want reviews on providing bad customer service you need to answer emails!! This is ridiculous!! It’s been over a month now and STILL NO COSTUME!! Do not buy from this company!! I wish they provided a place for pictures so I could upload the tracking information they provided and what is still on the website. Then it would be obvious who is not telling the truth. Very frustrated!!
Response from Mia Belle BabyOct 21, 2022
Hello, We have provided tracking for all items on the order. The overseas carrier will move the item through customs and deliver the package to USPS local office. Once USPS receives the package, they will scan in the package at the local office for delivery. The other packages show delivered, and have advised customer to contact USPS to start a Missing Mail Search and inform us of the outcome of the Missing Mail Search, as 2 of the 3 items show delivered. Once we receive a response from the customer on the Missing Mail Search, we will move forward accordingly. We apologize that the item is still in transit, and due to us only Guaranteeing items being delivered by Halloween 10/31/2022, we are still on target to meet this deadline with the costume.
We will work with the customer to resolve the missing item that is marked as delivered once they inform us of the outcome of the missing mail search. Occasionally, the local USPS office will still have the item in their office after marking the item as delivered on their website. We await feedback from the customer to move forward with their missing item.
Thank you.
Eric T.
