Philena
Beware of this company
My challenge with this Company is their lack of transparency. The business claims to be based in the US at 811 Avenue of the Americas, NY, NY on their Instagram profile. The Website gives you a Free Fast Delivery ETA. I placed my order on September 7th and was given an ETA of 9/11. As I am in NJ, all orders include FREE express shipping worldwide, and the Company claims to be in NYC, it made sense that I would receive my order by 9/11. Per the website, the company ships Monday-Saturday before 11:30 pm PST via DHL, FedEx, or USPS. I placed my order on 9/7 and it was shipped on 9/10. I was emailed a tracking number and told that I could track my order through the Route app. The Route app only showed that a label was created and the courier was identified as Fastway (an Ireland courier) - not DHL, FedEx, or USPS. I contacted the Company and was told that my shipment is currently in transit and is in a normal shipping status. I was told that I could track my package on the CNE Express website. The hair was being shipped from China and not the US. The hair arrived at JFK Airport on 9/12 and was transferred to another delivery service - Speedex on 9/13. I received the order on 9/16. I've ordered hair from a Chinese Company and have received my order in 3-5 days via FedEx. The Hair is ok, but the Company's lack of transparency makes me not trust the company.