Gene K.
Not satisfied with customer service
Not satisfied with customer service. FAQ on website states turnaround time for printed vinyl is two days. Apparently it takes 3-4 days (stated during checkout according to company). I’m on day 5 and order is still unfulfilled. Order was expected to arrive Monday, but now I’m not even confident it’ll arrive by Wednesday. I was hoping to have my project done before a big trip and doesn’t look like that’ll happen. During phone call, company wouldn’t expedite shipping unless I paid another $130, which is unacceptable. Improve turnaround time for small orders or cover some of the upgraded shipping cost (especially when you’re taking longer than usual on fulfilling an order)! Also, customer service ignores customer emails (responds to some and not others).