metropolis.ioReviews of metropolis.io

I had a very bad experience with Metropolis Parking and will never park there again. The sign at the garage said “$5 for the first hour” and underneath it said “Daily Rate $35.” We knew we would not be there long, but apparently we stayed 1 hour and 17 minutes and were charged the full $35. The signage is extremely misleading and does not clearly explain that going over one hour immediately jumps to the $35 maximum rate. To make matters worse, they added another $9.99 “security” charge on top of the parking fee with no clear explanation. The entire process is confusing because they do not give you a ticket or clear pricing breakdown before parking. You only scan the QR code when leaving, after you are already committed and have no clear understanding of the charges. I called customer service thinking this had to be a mistake, but the manager was extremely rude and dismissive. Instead of helping, they insisted the pricing was clearly posted — it absolutely was not. The sign should clearly state: “$5 for under 1 hour. After 1 hour: $35 max rate.” Using the phrase “Daily Rate” is confusing and misleading for customers who only plan to park a short time. Companies should be required to clearly explain all fees before customers park. At minimum, customers should have to scan the QR code before entering so they can actually see the rates and extra charges ahead of time. Very disappointing experience. I would strongly recommend parking somewhere else.

The whole process was very confusing and unclear! I parked there in the parking garage on Sheridan Avenue in Oklahoma City for a total of maybe 3 to 4 hours. I paid $31.50 for parking there. And then the next Friday I was charged another $31.50! And I never was back in that parking garage. It seems like it’s just a big scam. I will never use the metropolis parking garage again. I’m still waiting to get my refund.

Too bad zero stars isn't an option. This company is an AI driven, data farming nightmare. Avoid their garages at all costs. You will have to download their app which is riddled with privacy concerns. Then when you do pay, they'll still send you a parking violation notice with an exorbitant notice fee of $50+. I used their chat to dispute and was greeted by another AI assistant. Asking for a real person will grind the conversation to a halt. Eventually someone offered for me to pay for the parking again and they'd generously waive the notice fee. I provided an image showing where they charged my bank. They tried to say the date I parked and date I was charged don't match. (Duh, CC charges don't clear same day, often showing pending) Then they tried to charge my card for parking at a date and time my car was in my own driveway. It's a shame they're taking over parking in so many cities. I'd walk for miles before parking in another one of their lots. Let's hope they improve their signage so I know where to avoid. Use Spot Hero, they don't scam you.

WORST EXPERIENCE EVER I used their valet service at a local restaurant in Sacramento, CA and when I went to get my car, they forced me to use a website and not an app. It didn't work and after 2 tries and the attendant being so open hostile towards me, I told him to get a supervisor. I had offered to pay them cash and they refused and refused to get my car. After 4 tries the supervisor finally got it to work and said "Now we have all your information" I was shocked because I didn't give them permission to store my information including my tag number and phone number as well as my card information. This was extortion and intimidation, plain and simple. On top of that, they charge $.99 to use their system.

I would give this zero stars if I could!! It was a nightmare from beginning to end. I couldn’t get out of the garage bc the person with an iPad couldn’t took forever to let me out. This system is the worst!!!

Shit service. Liars and thieves. If you are not forced to park here, stay far far away.

The worst. Must give up too much info. 2 Customer service people were at this lot since system was just implemented 4 days ago. Still waited to leave because line was over 6 cars. Had to wait while customer input their info. I would give it a zero stars if that was possible.

I am a monthly garage customer. They took an extra charge from my credit card and there is no way to protest it. They also, after taking the monthly charge, charged daily rates, which make it impossible for me to call for the car. There is no customer service or way to reach them.