metropolis.ioReviews of metropolis.io

Their technology didn't capture my car leaving the lot and when I contacted their customer service, instead of working with me to resolve the issue they simply kept saying it was a "valid" charge. I even have video and photo evidence that my car WAS NOT in the parking lot where it was racking up huge charges. THEN, they FIXED the exit time, but instead of putting the correct entry time, they MOVED IT BACK so the charge remained the same. Good thing I'd been documenting things as they went along. What a joke.

We were overcharged for our recent stay at the Four Points Sheraton at PHL. $105.00 was billed to our credit card. We were told at check-in that we would receive ten free days of parking for booking our room. Well, this was not the case. Beware of using any Metropolis parking service.

I tried to enter economy parking and the gate would not go up. When I called after getting into the terminal, they said they would check. Later email said the gate was operational and I was already parked in the more expensive long term parking and had to board my plane. I then sent email request with screenshots and pictures and copy of time I first called with the issue, they reviewed and again said charge was valid and gave no refund. They also did not tell me what to do in the future when there are problems -you have no recourse with this company, they just keep saying the charge is valid and just tell me 5 hours later that the gate was operational. Who knows what is going on with this company but I am locked in using it at my local airport. I would like to update my review. 30 minutes after getting the email that they were not going to give me a credit at all, they now are saying they will refund me the entire parking bill of 71.49. I can sere in my credit card that is valid as the refund is already processing. Not sure what changed their mind in 30 minutes but I am much pleased with the final result.

I went for Memorial Day but could only be there less than 2 hours. It did not give me an option to pick by the hour. It only had pay all day for $15.99. This isn’t fair. I paid $16 for a little over an hour to park. Then I tried to complain & they just kept repeating the prices as if I didn’t know that. They’re taking advantage of people. People are already struggling.

Not trustworthy. Acquires and sells your data without permission. Avoid like a plague.

Total scam. Parking lots advertise one rate and charge another. called customer service to complain and they had various nonsensical reasons why I was wrong. I am in Pacific standard time and they told me the earlybird rates did not apply because they were based on eastern standard time so even though the sign said early bird before 10 am and it was 9 o’clock my time, earlybird did not apply because on the East Coast it was after 10 am. And then they came up with some rationale about a 10 hour max which absolutely made no sense since I was only going to be parking for 3 to 4 hours. In short they advertise $16 rates and then charge almost $50.

This completely absurd. They should hire staff with real intelligence. Its rediculous that I was forced to use this platform to park a rental car while attending a trade show. Now this rental car in link to my card and I am billed evertime someone uses this platform to park the rental car. If I am in Los Angeles how I park a car in San Francisco??? Anyone with real intelligence can understand this!!!

Never use this app Somehow other peoples plates are added to your account and you end up paying for cars you don’t own and places you never been. They have 0 security checks when you create the account