metropolis.ioReviews of metropolis.io

charging for location with active subscription

DO NOT USE- RANDOM $10 CHARGE CAME UP ON MY CARD AFTER PARKING THAT THEY SAID WOULD DROP OFF AND NEVER DID

Absolutely terrible experience. If you partner with third-party booking sites like Priceline and advertise “free parking included,” then make the process actually work. I booked a two-night stay at Conrad Resorts World through Priceline, and my reservation clearly included free parking. Not once did Priceline, Metropolis, or the hotel provide instructions on how to redeem it. Every person I spoke to seemed confused and kept telling me I needed some mystery code that was supposedly entered somewhere on the Metropolis website. ???? I never received a code. Twice I was stuck sitting at the garage exit gate having to call Metropolis just to get out. Both times I was asked for my reservation confirmation, which I submitted over and over again through text and email with absolutely no resolution. The Conrad front desk even confirmed that my parking should have been free and gave me ANOTHER code to enter on your website. The problem?? There was literally nowhere on the metropolis app or website to enter the code. How is a parking company making something as simple as validated hotel parking this difficult? The entire experience was frustrating, disorganized, and a complete waste of my time. No customer should have to play detective between Priceline, a hotel front desk, and Metropolis just to leave a parking garage. I will go out of my way to avoid Metropolis garages in the future. I’d rather walk several blocks to my destination than deal with this mess again.

Absolutely the worst experience and I will be refusing to park in a metropolis garage anytime ever again. I would pay more money to not park here. When I drove in they had QR codes all over the garage not noting that your license plate will be automatically scanned and billed. If you scan the QR code it prompts you to start a job. Once you start a job you cannot edit it, meaning if you didn't have a license plate added it will bill you extra and any local business validation will not work. I was billed for two jobs despite having had it validated and in order to get ahold of customer service I had to wait 30 minutes and then it took another 30 minutes to get a resolution. The customer service is bad and the software is worse.

Deserving of negative stars, this company functions on predatory practices. I reached out to them requesting to have my ridiculously high $75 fine for parking in one of their parking lots (that was empty, mind you), marked very poorly,(no sighs at all against the wall where I parked. I sent them a dispute and they told me they couldn’t reimburse me. Little did I know that I would go look at metropolis io online only to find that they have class action lawsuits, are known for shady and deceptive business practices. I will be looking for the nearest class action lawsuit. These predatory businesses need to pay.

Parked in the lot but couldnt navigate the payment so i left the lot 28 minutes later. 2 months later i get a bill for $68.06. called and they waived the notice fee but still required $13.56 payment. Absolute garbage company making a living off the backs of good people. I hope whoever owns this company gets thrown in jail

Never create an account with this company! They blatantly assess duplicate charges and refuse to remove them. Their customer support is AI that prevents you from resolving issues while late fees compound. If you have any other options, park elsewhere.

Stop charging extra fees for parking if we already have an account with valid payment info.