metropolis.ioReviews of metropolis.io

I was robbed in their W52nd st Parking Lot by a valet and the manager.

On 4/26/26 I used the parking lot in Charlotte and the restaurant I patronized provided 2.5 hour parking validation. I paid $4.49 difference using a credit card. Metropolis sent a $17.50 notice of non-payment with additional $38.32 notice fees. The two notice letters I got were different in appearance like there's no standardized form. The notices had a photo of my entry and exit from the parking lot and my plate number. When I called the number on just one of the notices 775-368-3301 the agent almost immediately waived the notice fee but that there's a non-adjustable processing fee so my total would now be $24. I immediately called 856-485-9703 which is the on the Commonwealth website that lists the restaurants that can validate parking. The agent said the validation from the restaurant didn't go through so I owed $24, the amount that was amended. When I mentioned I paid $4.49 upon exiting the lot because the validation went through, she said I'd need to submit proof of payment from the Metropolis website. In the meantime she texted me the website where I could find the proof of payment. I mentioned that Metropolis has a lot of complaints about scams and her tone changed dramatically; she couldn't get off the phone fast enough and quickly told me to download the receipt from their website that shows I paid $4.49 difference. I logged into Metropolis.io, easily found the receipt, and submitted it via text when another agent said my account has closed out. It's creepy that as soon as I called Commonwealth Metropolis (856) 485-9703 the agent immediately knew who I was, had my full name, license plate number, home address, and amount owed from caller ID on their end. Metropolis is a nefarious business and seems to operate on sending notices, relying on some percentage of people who will make a payment with the language on the notice letter that unpaid parking will be referred to a debt collector.

If I could give less than one star, I would. Metropolis is one of the most predatory parking apps I have EVER used. Charges for longer than you stayed, or even if you didn't stay at all. No way to contact other than a chat and they are not helpful in anyway or sense. It's highway robbery and there's no one to answer for it. Do not park here, even if it's your last resort.

If I could give 0 stars I would. I have been double-charged and overcharged for 3 parking visits on Chicago Park District property. Yesterday at Foster Beach, I was charged $9.99 for 1 hr. Last month at the same parking lot I was charged $9.18 for 2.5 hours at Foster Beach and then 2 days later they charged me $4.06 for the same parking event for not having a license plate-which is not true-I have 1 on front and back of my car. Yesterday I was Charged$9.18 near the museum which was fine but $9.99 for 1 hour at Fister was way to much. I tried chatting online on my computer but they would not respond.

This organization processed a charge to my account without prior authorization and subsequently declined my request for a refund. I advise exercising caution when engaging with their services.

This company don't deserve a star not even half cos they are scammers and stealing from us. There was a fireworks last night in Seattle at their parking called BLOCK 79 which is weekend. On the board it says weekends are $5 but cos of the fireworks this company were charging us $37 and with tax and service charge rounding it up to $45 for 24hours which is awful cos nobody was there to park for that long hours and we were there for only the fireworks 🎆. There is no option to choose for how many hours to spend which makes it pure stealing from the customers.

My wife frequents a high end salon that has always comped customers parking. This incompetent criminal company took over the parking garage and their app failed to work to capture the QR code to comp the parking. After signing up and giving this criminal company personal information. We will be avoiding using this companies lots and business will lose customers.

Parked by MCA Denver which gave a 2hr coupon. I parked at Metropolis for 2.12 hrs. I was charged full amount because I was over 2 hrs so the coupon doesn't work?! I thought I would be paying whatever over 2 hrs. Their live customer service has zero common sense, blames MCA Denver. Deceptive policies, this company should be investigated by how many one stars they receive on Google maps.