metropolis.ioReviews of metropolis.io

**1-Star Review – Metropolis Parking | Crosstown Concourse Street Lot** I used the **Crosstown Concourse Street Lot** in downtown Memphis, TN, for the first time, which is managed by **Metropolis Parking**. During my first visit, I followed the instructions displayed throughout the parking lot. The signs clearly stated that the **first two hours were free**. I scanned the QR code on the sign, downloaded the Metropolis app, and used the parking lot without any issues. A few days later, I returned to the same location for a dental appointment. Since the app was already installed on my phone, it automatically recognized my vehicle when I entered the garage and started my parking session. **I was not asked to update any information or clearly informed that I needed to take an additional step to receive the advertised two free hours.** I stayed for less than an hour and left, reasonably assuming there would be no charge because the parking lot clearly advertised the first two hours as free. Today, when checking my bank account, I was surprised to find a **$5.99 charge** from Metropolis Parking. I contacted customer service through the chat to find out why I was charged. I was told that I should have scanned **another QR code located on the sign in front of the specific parking space where I parked** in order to receive the two free hours. This is exactly where I have a problem. **That requirement was not clear to me when I parked.** The app automatically recognized my vehicle and started the parking session, yet there was no clear warning that I needed to complete another step to receive the advertised free parking. I am not going to waste more time arguing over $5.99. However, I am taking the time to write this review because **the issue is not the amount of the charge. The issue is transparency, misleading communication, and poor customer service.** If Metropolis Parking requires customers to complete a specific process in order to receive advertised free parking, that process should be made unmistakably clear before a customer is charged. I hope the management of **Crosstown Concourse** and **Metropolis Parking** review this practice and make the parking rules much clearer for customers. **$5.99 doesn't matter to me. Transparency, honesty, and respect for customers do.**

Parked for 35 minutes at the Lee Street lot in Charleston WV. Site said it was $2.10. Then I leave and get billed $4.38...$1.99 service fee plus taxes on top of the $2.10. For 35 minutes parking?!! THIEVES! Will NEVER park there again.

I was fraudulently charged for $20.77 for parking in the Chicagoland area - problem - I never left my house that day. I also only have 1 car and they Metropolis said that it was my license plate on a different car. I only own 1 car and I don't own the car that they claim I have. I also also show the registration of the tag to my car. I can prove that I only have 1 car also. If you Google Metropolis and their deceptive practives or reviews; you will see this is a reoccurring problem with this company. They just got sued and have to pay 9m in the state of TN for their practices.

Their system never sent me an access code, so I had to call support to exit the garage. It took me almost an hour to get a hold of someone, and they never sent me a code to pay. Instead, I got a bill with a late fee. This company is a joke.

I parked at the metropolis parking lot across the street from the San Antonio Museum of Art on 6/12/2026. I paid $7.99, but never got a receipt. On 8/14/2026, I received a parking notice saying I had not paid and now owed $61.50. It said this was my third notice, but it was the first I had heard of this scam. I used the QR code to try to navigate to chat with a bot and dispute the claim. I showed them a screenshot of my bank statement of the transaction. They said it wasn't enough. DO NOT PARK IN ANY METROPOLIS PARKING LOTS. THIS IS A SCAM, AND THEY WILL EXTORT MONEY FROM YOU.

If there was an option of giving zero stars, I would. I unfortunately frequently have to park in one of their buildings when I go to work and I have frequently been charged twice while using another app to pay for my parking upon tonight trying to leave the garage. The garage door wouldn’t go off and they could not help me. It’s possible park literally anywhere else in the world.

Gates were up when I exited a garage late in the evening. I exited as normal since they typically are down for people to charge as they exit. Over 3 weeks later I receive a bill for over $60. $7 in parking and over $50 in fees for a bill I knew nothing about for over 3 weeks.

They took over the parking structure for what used to be free customer parking at my local Michael’s arts and crafts. I was surprised to have to scan to pay but there was a barcode in the store for validation up to 2 hours. I scanned the validation code. It said on their site it had been applied. I was in the store for 45 mins. I “just drove out of the lot” as instructed and 8 hours later they said I was still there and it was racking up parking fees. I contacted support, they told me they couldn’t help until I went in and tapped some button that said I wasn’t there anymore. Then they adjusted the total and charged me for 2 hours of parking. I asked them to refund that charge because I scanned the validation code and their response was sorry we can’t and sorry if you’re disappointed. I will NEVER park in another lot they manage even if I have to park far away and walk to where I’m going. Terrible customer service and they are stealing peoples money. If you see a Metropolis sign, don’t park there.