metropolis.ioReviews of metropolis.io

This whole system feels like a big scam. We had to use this service in New Orleans, because our hotel has a cooperation with them. It was horrible. We waited in total 2 hours for talking to people from the hotel, talking to people from the Valet service for metropolis, talked on the phone to people from metropolis (some manager, at least that is what she said she is). So much waisted time and stress. Maybe it's just a very badly implemented system. But that does not help us as users and customers.

I parked my rental car in their Westgate lot in Las Vegas for a couple hours in September. Two months later when I'm nowhere near Las Vegas, I get a text saying my card was charged for a 2 night stay in October. Then another charge today, November 5. They associated the rental car plate with my credit card and phone number permanently! I had to go in and remove my credit card, cancel my credit card, and call their customer service to let them know that fraudulent charges are going on my credit card. Nowhere was I given the option to select that I was parking a rental car when I first parked. Beware this company, they will rip you off!! It's not worth the headache, park somewhere else.

I was charged $26.25 for event parking with no signage present, with confusing rates posted on the parking signage. There is no special event parking rate on this sign. Customer service is incredibly rude getting this issued resolved. I will be avoiding this company at all costs.

Insufficient Internet service to utilize the website in the parking lot where they are displaying their QR codes. So effectively you can't pay for parking, and when you get back to your car there is a ticket for $64.50 when the one day parking fee is only $10. Horrible customer service as well when you phone them. Their "chat" window only has an AI bot; you cannot interact in text form with them since there are no humans manning the chat. Which means you don't have a record of your interaction with them. Horrible company.

The government should look into this company. Hilton hotels appear to be teamed up with them on certain Hilton property locations. Shame on Hilton for teaming with this shady venture. I called and you cannot even understand verbally what their " customer service " even says. Somewhere overseas. Zero English. Solution: careful which Hilton property you stay at find another hotel and stay away from any " metropolis owned / managed parking.... I paid when I parked there. A month later I get a random text that I am being charged for parking....appears again...so I called their customer service they say " Tennessee " nope....a few days later I get a letter saying that I owe $65 for a $15.00 parking, plus $50.00 in " notice fee "..... yeah right.... shady as chit.

This company has deceptive ways for extorting money from customers. The parking attendants are ill-informed and I was incorrectly slapped with a notice from this company when their own app was not allowing me to pay to extend my parking. Their business ethics are shameful

said 11.99 when i clicked on the site but charged me 41 dollars

This garage management company delivers a consistently frustrating experience: monthly customers are sometimes billed at the hourly rate, the gates frequently malfunction, and on top of steep monthly fees they tack on an unreasonable “service fee.” Worse yet, property has been stolen from vehicles and management refuses to share CCTV footage, showing a complete lack of accountability. Stay away from this service if you can.