metropolis.ioReviews of metropolis.io

There sign said $10 parking and they charged me $18. Then they left a ticket on my car telling me I didn't pay, but I had the receipt in my phone. No info on the ticket to get in touch with them only a bar code to send them money. I found there email and explained they were missing a number on my plate and that's why they couldn't find my number. They wanted me to prove the error. They finally corrected it no apology and told me to be careful. I ended up getting there local number from a competitor. The person I spoke to was rude and unhelpful. Don't use this lot! The owner of the company is Alex Isreal.

Metropolis Parking charges unreasonable fees for parking . . $22.00 to park in the 12th South District. The parking fee was more than the cost of the lunch. Plus, they charged a $1.00 parking fee to add insult to injury. I am through patronizing restaurants that do not have free parking. It is simply not worth it. Plus, I work in the tourism industry and will stop recommending our Nashville visitors to the 12th South District, as I do now want blowback from our guests when they are charged such stiff parking fees for an area outside of the downtown business district.

The sundial parking garage in St Petersburg was converted to a metropolis garage. Payable by QR code. They have rates posted hourly on the wall but say event parking rates prevail when there is an event. There was no event today yet the minimum parking charge was $21 instead of the usual $3 an hour which was $2 an hour when it was still a city garage. They are essentially using event parking as an excuse to rip people off when there was actually no event in the surrounding area going on today. Quite frankly I think the City of St Petersburg should be involved and address this. Additionally, the website after you scan the QR code it requires you to put in a credit card number but it offers you no way to prevent saving of your credit card number. It automatically saves your credit card info to their website for future use. Your plate number is already there. Essentially they can automatically charge you whenever they want. Read the other reviews that show that plate numbers are being misread all over the country so if you've ever parked in a metropolis garage, you have to watch your credit card statement thereafter to make sure they don't bill you for misreading somebody's plate somewhere else because they keep your information on file.

Terrible app, terrible interface, and extremely poor and unresponsive customer service. If you use metropolis to manage your parking and validation you are doing a big disservice to your customers and setting them up for a bad first impression and poor experience

On Thanksgiving, November 27th—because nothing says *holiday cheer* like prepaid parking—I responsibly pre-purchased parking from the Metropolis.io website for 1407 Main Street in Dallas. The site gladly took my credit card and reassuringly told me to “drive out when done.” Simple. Elegant. What could possibly go wrong? Fast-forward a few weeks, and Metropolis popped back into my life with a *violation notice* like an unwanted relative after the holidays: a $10 parking fee (which I had already paid) plus a casual $50 “service charge.” For what service, exactly? The audacity? Luckily, I had the foresight to take screenshots while purchasing the parking—because apparently parking now requires the same documentation as an international hostage negotiation. I disputed the charge and escaped with my sanity intact. Metropolis appears to have perfected the art of fleecing customers with questionable fees and extortionist-level service charges. I will never use a Metropolis garage again. There are plenty of places to park without the surprise sequel.

I only recently created an account at Metropolis thinking it would come in handy. I was surprised to find a pending payment on my credit card from them since I didn’t park my car at any lot. I checked my Metropolis account and saw a parking pass in Las Vegas (I live in California). After notifying them and being assured it would be taken care of, the following day I found two new passes in San Antonio and Atlanta.

If there is less than one star for sure they will deserves, I made reservation in Las Vegas hotel and they mentioned that the park is 21$ per a day and when I checked I found they took 21$ per a visit. Imagine how many times you go out and in. After I discovered the differences in payments , I opened a case with them requesting my refund, they requested every single invoice and the hotel reservation and in the end NO Refund because they said it’s valid transactions. DONT BE CHEATED BY THEM

(1) The "hold" on credit card went from 99cents to $9.99 (2) Charges me even with a full validation (3) Charges me from my EXIT time to whenever it realizes I am gone Would like to have credit card NOT honor their app (4) This REVIEW form only allows for one Date of Experience but it happens every single time I feel sorry for gate attendant who gets yelled at for BAD APP