metropolis.ioReviews of metropolis.io

Horrible customer service!! Sent me to bill collection , and they claimed they sent me several bills. Which i never received, Charged me $50 in fines for a $20 bill.

Do not park with Metropolis. There is no signage on how to pay for parking and their response to my concern is trying to get rid of my bill all together rather than put signage up. You will get a bill over one month after your visit.

Was charged $60 by this service when I paid on site in the garage. When I went to dispute it, the AI Crapbot sends you in circles. Clearly designed to prevent actually helping you. The bot requires you share all kinds of personal information just to direct it nowhere. Appears my data was stolen too. Horrible company.

This company is garbage, the support is garbage, rude staff. Danica closed the message in it on me. I hope they go bankrupt and close. I have never disliked any company as much as this place. I will never in my life recommend them to any body. I swear to god I hope their servers crash or that they get ransomware and lose all of their stuff.

The app is dog crap. Sometimes the Payment method I saved just suddenly disappears. It’s so frustrating. Because the next day they send me a text saying you’ve paid the fee you’re good. But I used cash so now I’m double charged.

They manage the parking lot at the Amtrak station in Richmond, VA. Took my wife to the station so she could catch a train. Parked in their lot. The kiosk where you make payment was surrounded by ice and understandably blocked off by caution tape. Train arrived, I waved goodbye to my wife and walked back to my car, only to find that in those fifteen minutes i had received a $65 parking ticket. Called their number and told the customer service rep about my experience. She agreed to “waive” the ticket, but informed me I was still obligated to pay a service & processing fee of $16.50. Thankful for the waiver, I suppose, but still felt scammed by the processing fee.

A complete annoyance. I don't want to play with my phone. I want to pay my parking charge and be about my business.

This company advertises a $120 monthly parking rate, then quietly adds a mandatory $4.99 “service/technology” fee after the fact. This fee is not optional, applies to all monthly parkers, and yet is not clearly or conspicuously disclosed before purchase. When I raised the issue, customer support confirmed that the fee is required under their contract with the property and cannot be waived—essentially admitting that the advertised price is not the true price. The response was polite but amounted to: yes, it’s mandatory; no, we won’t remove it; and yes, we know disclosures should be clearer. That’s the problem. If a fee is unavoidable, it should be included upfront in the advertised rate, not revealed only after you’re already committed. Calling it a “technology” or “service” fee doesn’t change the fact that this is deceptive pricing and a frustrating customer experience. This may only be $4.99, but it’s the principle. Transparent companies don’t rely on fine print or post-purchase explanations to justify mandatory charges. Based on this experience, I would not trust this company’s pricing or communications. Buyer beware: the price you see is not the price you pay.