metropolis.io is listed under Airports & Parking.
metropolis.io (metropolis.io) has 149 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Francisco R.
We parked a rental vehicle in a Metropolis lot in NY. 2 months later the rental vehicle was parked by another user in TN and the company processed payment on our debit card. When we contacted the company they said they would not refund us because our card is linked to this rental vehicle. AVOID THIS COMPANY AT ALL COSTS. THEY STEAL YOUR CREDIT CARD INFORMATION!!!! TERRIBLE CUSTOMER SERVICE.
David W.
I was charged the original parking fee on the initial date, yet metropolis looked up my information based on my license plate to mail me a letter 2 months later asking that I once again pay the fee and an additional $55 as a notice fee otherwise they can tow/boot my car. When contacting them they continued to ask me for a receipt despite me already sharing the payment on my credit card. Why would anyone keep a parking receipt for over two months?
Klavia R.
The worst experience ever. Have to wait 3 hours for my car which I pay every month to park and can’t get to work because nobody will move or give you an answer. This people need and will be sued because this is ridiculous
Jennifer B.
Metropolis made shopping at the Broadway Plaza in walnut Creek a nightmare. I spent 30 minutes figuring out how to use it. Fortunately I was done with my shopping before 3 hours when the charges start, because I couldn’t get to the point in the system to enter my credit card. I found the option only after I returned home. I will be curtailing my shopping future shopping trips to Broadway Plaza or parking elsewhere. What a waste of time!
carlos S.
Rating 1* because can't rate ZERO! Received a notice after a parking charge of U$6, added by a U$ 54.50 processing fee! That's dishonesty. Can't accept this. Fee was dropped after a stressful phone call. Done with them. See you never again. Carlos Sampaio
Jack B.
This company is deceptive and fraudulent in fee processing and late fee practices. Metropolis.io makes it near impossible to get customer assistance. I would recommend never parking here or supporting such a deceptive fraudulent company. They should be banned. I'm disgusted that such a vile company is allowed to operate. This company should not be in business with their deceptive fraudulent practices in theivery.
RL
Why not coerce the customer, trapped the minute they enter the parking lot, into scanning a QR code (hello, 2021!) to hand their data to this random 3rd party app for them to use and sell as they see fit? Or scan a potentially virus-laden QR code, just for the sake of digitalizing a process that was working just fine till some MBAs dreamt up a way to squeeze money out of a terrible idea? You used to be able to pay cc or cash when leaving a parking lot. Nothing was wrong with that, at all. So metropolis.io, the pointless app of the future, set out to provide a 'new and improved, digitalized customer experience'. Enjoy.
Nick
I had a monthly pass at a parking garage. I canceled it so I could move to another garage and was out by the end of day of the last day on my pass, but it charged me for OVER A DAY of parking ($40). Their AI support chat bot doesn't help. Their parking is cheap for a reason.
