metropolis.ioReviews of metropolis.io

The instructions are essentially useless. This has the effect of wasting a lot of time trying to sort the steps to getting out of the parking facility, sorting out how to get validation from the business that supposedly gives credit, then metropolis charges me anyway because of time lapse or not grasping the arcane steps. This has the result of causing me to have extremely negative sense about metropolis, and to avoid the establishments associated with them. You have motivated me to do whatever I can to avoid metropolis and the unfortunate establishments associated with them. Metropolis owners/administrators deserve significant pain for the irritation and ripoff they create.

Complete rip-off and overpriced. I wasn’t in a busy part of town and they charged me $40 for 2 hours of parking because they conveniently only offer a 12 hour parking option. Scammers.

I decided to leave a review, I parked at a Metropolis parking garage last month March. When I first encountered an issue, I sought help online, "I need help, I have metropolis open in safari webpage on my phone and it says my vehicle is still there I left at 6pm after spending 1.5 hours there, and it's 11pm as I type this." It's important to note that this parking garage allows 3 hours for free parking and then charges after. I then wrote this, "the metropolis app says my vehicle is still there when I am home several cities away someone help me it's trying to charge me more." I had gotten charged $9.99 two times and the app was in the process of charging me again once it sees my vehicle is no longer in the garage. Please note that their app opens on my safari page, on my phone, was still showing a live count that my vehicle was apparently there. You can watch in real time, the timer they have which counts the time once you arrive in the garage and scan their QR code and enter your information. That evening, I had to cancel my credit card for fraud by Metropolis, re-order a new card to be shipped. Update all my auto-pay accounts that were connected to that credit card. Drove to a grocery store to get a receipt with a date & time stamp showing I was indeed several cities away with my vehicle which should not be logged in their app as "still in the garage", I usually get to bed by 9:30pm and I was managing all this at midnight because I didn't want to sleep with this nightmare situation occurring. I didn't know if Metropolis was one of those scam QR codes and I fell victim.

I used their parking for the 1st time this weekend. First lot was fine. Second lot was not. I pulled into a lot, scanned a qr code and, upon selecting my plate number, the time was automatically set to 5 hours with a $36.75 charge. No ability to change the time. Customer service chat claims I pre-selected 5 hours and thus aren't eligible for a refund. Straight up theft.

I have a monthly rental space and an account for both of my cars. I have had multiple charges to my CC on File for other peoples cars in another state. Customer service experience was HORIFFIC and it may be AI cool, BUT this type of ISSUE should never be treated lightly. Whether it is Fraud or Bad AI business models, they should NOT be happening like this has on my account

Purchased a parking pass for a Miami Heat game through ParkWhiz which said my license plate was my parking pass. The pass had a QR code on it. Weeks later, I get a bill for $65… $9 for parking and the rest in fees. I called and got a foreign agent who told me to click on the text they just sent me to send proof that I purchased a pass because they can’t access 3rd party parking purchases (for their own lot!). I told them I was not texting them and they said email. I refused both and told them I don’t know if they are a scam. I asked for a physical address to send a picture of the purchased ticket. They said they don’t have one! I asked for a person in the United States. It took 15 mins to get a rep in the US. I asked for a physical address because I don’t trust this whole process. She put me on hold for 5 mins and came back and said they don’t have one and she didn’t have access to 3rd party purchases to confirm mine. She offered to waive the charges since this was my first “offense”. She told me to find an attendant and make them scan the QR code next time. There was no attendant. Total scam! They have numerous lawsuits against them!

WOULD’T RECOMMEND, horrible company employees,manager’s and supervisors are EXTREMELY RUDE to customers and talk to people like they are uneducated when the company doesn’t do a good job at HELPING customers get in and out.Preferably the HARRISBURG PARK UP SP PLUS office in downtown area. WAY TOO EXPENSIVE FOR PARKING WOULDN’T RECOMMEND!

Metropolis Parking: WARNING – DO NOT ENTER. These parking facilities (at malls, etc.) are extortion scams. Let’s start with a Google search of Metropolis Parking reviews: “Overcharging/Hidden Fees, Phantom Billing, Difficult Disputing, Equipment Errors”. Based on my personal experience I would add the following descriptions: Entrapment, false imprisonment, extortion of personal information, fraudulent and unauthorized charging of credit card, and attempted cell phone hacking. This is what happened to me: I was traveling and pulled off the freeway for some rest. Saw a shopping mall off the exit. There was a parking garage with a “Parking” sign, and no other signs. Pulled into the parking entrance to find a dark, long, pathway that was blocked on both sides (so you could not exit or divert). At the end of the path there was a gate and sign that said All Payments Must be made by cell phone. Heck, I do not use my cell phone for any financial transactions, especially at an unknown location. I started backing up to get out, but other cars came from behind me and started honking. So I was trapped. I drove ahead to the gate and waited. The gate opened, I parked and went into the mall, searching for payment information or assistance. I saw a sign for “how to pay”. This is what Metropolis wanted: Scan a QR code, download an app, sign up and create a password, enter your name, address, phone, email, and car license plate number!!! HE!! NO. There was a customer service number and I called. I was told this is the only method of payment, otherwise I couldn’t leave the mall! I talked to two other people. Finally, one of them said they would send me a link so I can pay online with a credit card, BUT as long as I promise to pay within 24 hours (otherwise, blah, blah, blah – I was too angry to remember or care at that point). So I drove out of the parking lot to an exit gate, which would not open. Cars piled up behind me. There was a different customer service phone number posted, so I called. I was finally able to exit the parking structure, but with the threat of paying within 24 hours, or else … (they had camera images of my car and license plate). So, I received the payment link on my phone and paid with credit card. A few minutes later I get an email from my bank saying there is ANOTHER charge of $9.99 from Metropolis. I called again and I was told that this was a fee to verify my identity !!! STAY AWAY FROM Metropolis Parking.