MetronetReviews of metronet.com

Absolutely horrible service. DO NOT WASTE YOUR MONEY ON METRONET. What an absolute joke of an internet provider. When there’s an outage, good luck getting any actual help, meaningful updates, or even a clear answer about when your service will be restored. You’re left sitting at home without internet, trying to figure out what’s going on while Metronet provides little to no useful communication. I understand outages happen, but the complete lack of customer support and accountability is what makes this company so frustrating. How can you charge customers every month for internet service and then leave them completely in the dark when it stops working? I’m paying for reliable internet, not the privilege of wondering when I’ll be able to use it again. If Metronet can’t provide the service we’re paying for, the absolute least they can do is communicate with their customers. Apparently, even that’s too much to ask. I’m beyond fed up and will be switching providers. Save yourself the money, frustration, and headache. Choose literally anyone else.

We have used Metronet since August of 2022, at first it was great, however now it’s out 2-3 times a month! We run a business and when it is down we are held hostage until it gets back up! It was out 8/17/26, and now today 8/18 it’s down! They escalated it to service between 10:00-12:00, wow that’s escalating? NOT! I am so sick of the internet providers in our area, we were with Suddenlink, then they changed their name to Optimum, but guess what, same terrible experience! Steer Clear!

They illegally installed a neighbor's line through my backyard and damaged property. Tore up my yard to bury the line, and cut my Brightspeed line while doing so. I tried contacting them multiple times, they keep saying they'll reach out, days have gone by and they haven't.

The internet is down about twice a month for 2 days each time. Its fast when its up but not worth all the down time. As much as I dislike xfinity...I'm switching back. If it would be down for an hour or two it may be worth it...but 2 to 3 days of downtime on each interruption is un acceptable.

Avoid T mobile/metronet at all cost or it will cost you thousands of dollars. I got a flyer from T mobile in Jan to join their founders fiber internet in the area and have my price locked in for 10yrs. I signed up and they sent a technician out to install the internet. When he i arrived i expressly told him to not drill a new hole but use the existing one for the internet cable as the siding is old and will be prone to crack in the cold weather. The technician agreed and went out side but to my surprise I instantly heard drilling. Upset but willing to let it go i waited for him to return and asked him if everything went okay which he said yes. After he left i went outside to check on it and found that my siding had about a 2-3 inch crack where he drilled the new whole. I called T-mobile ever 3-4 days for 3 weeks to constantly be told they are submitting a ticket and someone will call me in 2-3 business days which the never did. It was clear after the 5 or 6 time trying to get T mobile to respond to this damages they were doing nothing and just hoping i go away. So I filed a complaint with the BBB which finally got them to respond and they tried to claim they have no responsibility as the technician was a contractor and i have to purse him. I obviously rejected that because it was T-mobile who hired the contractor and I have a contract with T-mobile to provide services not some random contractor i have no information on. They finally called me when they realized i wasn't going away and got metronet involved as they informed me metronet handles the installation T mobile handles the servicing. so this is outsourced to metronet who outsources it to contractors. I had many siding inspect the damages and despite the small amount of damages they advise due to the age that the entire siding on the room with the damages be replaced due to repair jobs would not be warranty because they couldnt guarantee a repair on old siding would last. Metronet refused this and instead found a local siding company who would do the job and metronet said they would warranty the area. Sounds great FINALLLY it would be fixed and if the repair failed metronet would take care of it. except when it was time for the funds to be released to start the repair job metronet sent me a contract to sign okay sure i guess? i read the contract and i had to agree release metronet from any liability or damages caused from the damage to the siding even unknown and future damages. it also stated that any agreements out side the contract are not valid. so this essentially mean the promised warranty by metronet would be invalid as it would be an agreement outside the contract and would be unknown damages. So metronet/tmobile was just openly lying knowing they would never warranty this because they know this repair job will not last. also if water damaged resulted be cause of this crack siding or repair failing it would be on me to cover it. So PLEASE AVOID THIS COMPANY they openly admit to vandalizing your stuff and do every shady trick to avoid accountability

If you’re ever thinking of dumping Spectrum for Metronet, do yourself a favor and rethink that. Metronet……..WORST customer service ever. No internet for 3 days while we were gone. Call. On hold for 45 minutes only to be lied to (there’s issues in your area. BS)and hung up on. Call back. On hold for 40 minutes. Do this. Do that. What’s the serial number? Well, a tech is going to have to come out. First date available? July 17. 2.5 weeks from today. Run. Do not do not do not sign up with them.

I'm frustrated that our price is going to go up. Brightspeed is much more reliable.

super slow not the speeds we are paying for