MetromileReviews of metromile.com

Car battery goes flat every week due to Metromile device. I've had two cars on metromile policy: a brand new Mercedes-Benz and an old miata from the 90s. Both cars' batteries would go flat for the first time soon after I installed the metromile device. I reported the issue upon 2 months. The MB car battery would go flat every other month, while in middle of the traffic but mechanic found no issue with battery or engine. The Miata's battery would go flat every week, no issue with battery or engine. I had to buy a jump-start device for $$$, replace my cars' batteries more frequently for $$$$, pay mechanic inspections more often for $$$. At the end of the day, metromile device caused so much mechanical expenses that their low-cost coverage had become one of the most expensive out there. On paper, you think you pay less than $100 for two cars, but adding all the expenses related to battery drainage and road side assistance, Metromile turns out to be more expensive than AAA. Metromile should offer an alternative coverage based on year mileage based on odometer. That way, it would still be based on mileage, but without the need for a plugged device. Another thing to note is that their device keeps running even after the car is turned off (green light is on). This causes car batteries to drain. I would recommend their hardware team to consider turning off the device when the engine is off, and restart only when the car is running. Not sure why it's still not fixed after so many customers reported the exact same issue with battery drainage. Metromile isn't worth it. I really want to stay with them but they don't offer any alternative or solution to the problem. I have to find another insurance because it's become a nightmare for me to find my car battery flat on weekly basis. Who can live like that?

I had an identical terrible experience with customer service as did the other trust pilot reviewer "Navjot Singh Jauhar". I had signed up to metromile and submitted all the necessary paperwork, then 6 months later they send me some sporadic request for ADDITIONAL documents (photos of car, odometer, etc), and after I submit them they tell me: "failure to provide information necessary for risk and rate review by date requested" - Metromile Underwriting Thus sending me down the rabbit hole of having to find a NEW insurance. If these documents were so important, REQUEST THEM AT SIGNUP, not 6 months later with risk of cancelling service. All the research I did to switch over to metromile from my existing company was all for NOTHING!

Some rear-ended me last week and their insurance is supposed to be with this company. I've spent hours on the phone: called claims department, customer service, sent email - and they won't give me a claim number so I can get my car repaired. It's a total clown-show. Their web site claims page doesn't work, either. This company is BAD to deal with on so many levels. Would never buy insurance from them.

Terrible customer service, they cancelled policy claiming I didn't submit the requested information on time. I spoke with their customer service and explained that I never received any request for information from "underwriting". He apologized and sent me the email. I duly responded but then got notice - "cancellation will not be lifted due to failure to provide information necessary for risk and rate review by date requested". What a joke for being a loyal customer for 5 years.

Like the other reviewer, I was initially pleased with Metromile as I was saving a bit of money. You may save at first, but if you ever have a claim, you’re screwed. 2015 BMW X5 (55k miles, excellent condition) - damaged side mirror that affected electrical Just received their estimate - they will only cover having a used mirror from a junkyard be mailed to the repair shop and pay them less than 1/3 of the labor they charge. I’ll be paying over $1,300 out of pocket to get my car back to its original condition and that's the cheapest of the two quotes I've gotten from other shops. They do not send an estimator to see the vehicle - they only ask for photos of the damage be sent and assess from that The adjuster’s number goes straight to voicemail every time and have only called me back once after 3 messages and 3 emails asking for info Prior to even receiving this ridiculous estimate I’ve spoken to at least 6 different people, requested supervisor callback twice and not received one, and spent many hours on the phone and on hold trying to get information on timing. Everyone says something different. Just got estimate from Travelers and it's cheaper so kicking myself for choosing this "cheap" insurance!