MetromileReviews of metromile.com

Be careful, they will never pay you. I had them for some time and had my car stolen. They ended up giving me the runaround and said they would not pay b/c I would not reply to their outranges requests.

I have been with Metromile for 3+ years now. Initially it was a great deal and good value. They were acquired by Lemonade which is based in SF and NYC. I think we are basically paying the rents of these young people who don't know how to run a company profitably. I have had no accidents or tickets and my rates went up 40% -- so high that I can get similar policies from Progressive or GEICO which I am going to do. I do not recommend either Lemonade or Metromile for your pet insurance or auto insurance. I am in the process of moving one or both.

It’s a real scam company, it’s a joke!!!! After filling an auto claims against this insurance company, several time trying to call , send emails, put a voice massage’s nobody responded!!!! Finally I found their help center and called VICTOR answered, I requested to talk with claims department manager and he didn’t let me talk and never understand what is my concerns, and after wasting my time he said I will put your name and phone number for manager and they will call me!!!!!! Good luck I’m still waiting for it Never waste your time and money here if you appreciate yourself and valorize yours

Their pulse signal devices keep conveniently “losing their signal”, even when driving the device at least every 2–3 weeks, and they charge you a ridiculous “No Signal” charge. Speaking to customer support is absolutely pointless, as they give you a spiel about sending yet another new device before they'll reverse their bogus charges. It's insane that you're charged EXTRA even if you, for example, DON'T drive your vehicle.!!

I was trying to cancel my insurance with this company and they would not cancel it until I reported them to consumer protection agency. They wanted to charge me on no signal fees for as long as they could for a car that was sold. They will try to charge you on technicality. Do not trust or do business with this company. I cannot imagine if I would have got into an accident, how would they protect me. Their customer service is pathetic. It does not matter who you talk to. They sound and act like robots. The are owned by Lemonade insurance. They are a tech company.

Was previously a fan, but they've become a joke throughout my claims process. They just straight up will not respond. Does anyone even work over there in their claims department??? Never had a worse customer experience at a large company. My claim was approved, and I was paid a portion but required a supplemental. Nobody responds to email or calls over there. They give me pointless replies every so often, but I've now been without my car for months.

Terrible company they denied our claim, after many times being hung up on by claims department, an agent slipped up stating the company didn't have enough money to cover this claim Our friend's wife tried to run him over at our house, they were arguing at the time when she crashed into our car and our motorhome we live in, with his vehicle which was insured by Metromile, luckily he jumped out of the way. She then proceeded to back up and take off leaving him standing there. We have all this on video and our claim is still denied by Deante Gaines in Tempe, AZ After 30 days we received two denial letters, 1 saying she was an excluded driver on the policy, and 2. Stated their client didn't have a policy at the time of the accident. I was in motorhome when hit and was injured, our motorhome, door won't shut, cabinets are loose from ceiling, ext, and we just finished a remodel, plus, my car is wrecked, Unbelievable, pathetic insurance company.

It's actually unbelievable how bad this insurance company is. I had my car stolen for 2 weeks, and not only did they not pay to get the biohazard detailing to remove the crack soot from the person who stole my car, but since the vehicle was covered while the person stole it drove it, I'm on the hook for the 100 miles they drove WHILE MY CLAIM AND POLICE REPORT WERE OPEN. Absolutely ridiculous, avoid this company at ALL costs.