Caylie V.
SCAM
They are a scam moving broker, hiring scam moving companies to continue ripping you off despite claiming they only work with reputable movers. - MetroHop charges by volume instead of weight, (easier to manipulate and harder to confirm), to get away with over charging you. They and the moving company (Cita Van Lines) significantly over-estimated and over-charged the volume/cost of my shipment by nearly double. -MetroHop provides estimates site-unseen, allowing scam moving companies to claim you have more belongings than anticipated on moving day and increase your estimate. I was charged $2300 for this bogus, inaccurate estimate. Binding estimate fees are not considered reputable practice. -MetroHop representative, Mia Alexander promised me a 3-5 day delivery, and then produced a contract that, unknown to me at the time, allowed up to 30 business days/6 weeks for delivery. The movers took 27 days, causing me to spend hundreds of dollars on things I needed during the time they held my belongings. I delayed starting my job so I could unpack, which was completely wasted, resulting in me losing out on an entire month’s salary. I have reached out to Mia numerous times via phone and email regarding this massive deception on her part and have received no reply. -MetroHop did not relay my updated inventory to the movers and lied about what was covered in the estimate. This may not matter since the initial estimate is a fraud anyway. A separate metro hop employee called just prior to the move to get an updated count on my belongings. He told me this updated count was still well within the estimated volume. When the movers came they only had the original list and not the updated one, and then charged me extra claiming it exceeded the estimated cubic footage. They also charged me extra for TV boxes which Metro Hop claimed were covered in my estimate. I have moved myself several times in the past by renting moving trucks. I hired movers this time around hoping to save myself some trouble, and it was the biggest mistake. All Metro Hop and Cita Van Lines did was charge me substantially more money to hold my belongings hostage for a month, and cause me needless additional stress. There was no service provided here, only lies and theft.