KERRY
Refund policies need to be reevaluated for quality
I would like to share an experience i am having with this company. I ordered a phone on October 8 from Metro by T-Mobile, it was delivered on October 10th, but the driver was not able to get the phone to me successfully. No problem. The issue is I'm owed a complete refund of 174.74 and I keep getting the runaround from customer service. One agent has stated the refund is being processed and another agent is claiming that the process hasn't even started yet. This is causing me mental stress. They won't even respond to my emails anymore and I would really like my monies back to get a working phone. Someone help!!