A crypto wallet & gateway to blockchain apps.Start exploring blockchain applications in seconds. Trusted by over 30 million users worldwide. Buy, store, send, and swap tokens.Available as a browser extension and as a mobile app; MetaMask equips you with a key vault, secure login, token wallet, and token exchange—everything you need to manage your digital assets.
MetaMask (metamask.io) has 627 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Also known as
metamask.io
Website
metamask.io
Category
Internet & Software
Location
New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 48% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Garbage wallet with no customer service. Super difficult to swap and send. Go out of business please, as fast as you can.
Response from MetaMaskApr 20, 2025
We're avail 24/7.
Settings > Support or https://support.metamask.io > start a conversation button to get in touch with us. The bot will ask a few questions to help get you to the right team.
HP
Hanggara P.
Scam usdt deposite wd only eth
I try to deposite small amount to metamask,but i cant cos its using eth,but i figure its able to deposite using usdt,then id try and its goes well arrived,but the problem is,i using metamask to bridge my crypto to deposite to such site named jaguarmining(which was also scam as metamask),it was bad idea,metamask only gives withdrawal for only eth,which was sick the amount of withdrawal eth is way big,id try using my usdt deposite to convert to eth,and again using "gas" thats also cost eth,which was more ruin me,and the glad is id found also the same case to me here alot getting SCAMMED just as me,same experienced.now is id already recover my lost to another legit platform,the advise for newcomer to metamask is STAY AWAY TO METAMASK,no wonder they name so the use word of MASK,and the FOX icon for doing cunning to newcomer,they re try deceive u
Response from MetaMaskApr 14, 2025
We work tirelessly to help prevent our users from being scammed, but we can't control what users choose to do with their wallet. Reach out to our helpdesk: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions then get you connected.
DC
Daryl C.
Site posing as Metamask
Be very careful with a site posing as Metamask. This one is m.metamaskcryptos.com. They get you to deposit then say they're running a lottery, you win and then they take your money to pay the US Taxes and then say you have to pay more to get your winnings. You can't pay? You lose everything under the pretense that this is the legal way of doing things.
Response from MetaMaskMar 30, 2025
Appreciate the report, we'll do what can to get it taken down.
Unfortunately, blockchain transactions cant be reversed, but reach out to our helpdesk: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions then get you connected.
CU
customer
Been using this wallet for over 2…
Been using this wallet for over 2 years. It's always been slow and glitchy, but the browser extension version 12.13.1 will not even open. That's handy cos all my crypto is in this wallet and i get daily reward boosts hich i'm about to lose 420 days worth. Each update it gets worse and worse. I believe they got bought out by Microsoft, worst tech company in history, nothing ever works and the updates ruin perfectly fuctioning software. Avoid this wallet, its a pain!
Response from MetaMaskMar 30, 2025
MM was built and has been maintained by ConsenSys since it was launched. (Dan and Kumavis the OG devs are still here as well)
Reach out to our helpdesk so we can grab some details to help get this resolved: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions then get you connected.
MH
Manfred H.
I lost so much money on this unsafe…
I lost so much money on this unsafe platform. Too many loop holes to get tricked into loosing funds and not enough security.
Response from MetaMaskMar 30, 2025
Sorry for the delay in response.
We work tirelessly to help prevent our users from being scammed, but we can't control what users choose to do with their wallet. Reach out to our helpdesk: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions then get you connected.
CE
Clayton E.
terrible...terrible...terrible
terrible...terrible...terrible. STAY AWAY
Response from MetaMaskMar 30, 2025
Reach out to our helpdesk so we can get some additional details about whats going wrong: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions then get you connected.
WL
William L.
Update They changed how you contact support now and send you in more circle
Update In February 28th and I still have not got any results out of metamask. It says that you can deposit enough ethereum to make the transfer but that's a lie too cuz all you can do is deposit way more than what you need for gas and you have to leave it on the platform or deposit more so you can transfer what you have left which makes it so you have to leave money on their platform. The only reply I get by email is that I have to deposit more ethereum when it states on the advertisement that you can swap what you have in the app for something else and you can't until you deposit more I have found out that they are operating without a sec license to trade securities.. I'm going to try to do something legal about it so you can contact me if you want to put your name in people they have done wrong
Response from MetaMaskMar 30, 2025
Sorry for the delay in response.
That sounds like you may be interacting with a scam site.
Our support is avail in the app/ext from settings > Support or the support site If you need help: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions.
CH
CHRISTIAN
Sweeper Bot hat mir meine Assets…
Sweeper Bot hat mir meine Assets automatisch abgezogen war zum Glück nicht viel nur ne Testtransaktion aber nutzt lieber eine Hardware Wallet und nicht so einen Müll !