MetaMask Reviews | Read Customer Reviews of metamask.io

MetaMask Reviews | Read Customer Reviews of metamask.io

MetaMask reviews

Showing 528 reviews with 1 star · Clear filters

Anthony
Jan 30, 2022
J'ai perdu des centaines d euros
Les montants de deux cryptos sur mon wallet ont disparu depuis plusieurs semaines. Le support a été contacté sans jamais aucune réponse de leur part. C'est une honte, cela ressemble plus à un scam qu autre chose. J'ai perdu des centaines d'euros . Sans parler de l'application peu intuitive et compliquée.
Response from MetaMaskJun 10, 2022
Nous sommes vraiment désolés qu'il nous ait fallu autant de temps pour vous contacter. Nous avons apporté des changements majeurs à notre support et avons embauché plus de personnes pour mieux répondre aux besoins de nos utilisateurs. Arrêtez-vous sur notre forum d'assistance communautaire si vous avez besoin d'aide : https://community.metamask.io/
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Kristensen C.
Jan 30, 2022
Kan ikke anbefale denne side
Kan ikke anbefale denne side - min søn skulle prøve det for først gang - fik sat penge ind og 3 timer efter så var de væk igen - de var blivet flyttet til en anden konto . Han kan ikke få sine penge igen - SÅ HOLD JER VÆK FRA DENNE SIDE
Response from MetaMaskJun 10, 2022
Vi beklager virkelig, at det har taget os så lang tid at nå ud. Vi fik først kendskab til Trustpilot for nylig. Kontakt vores helpdesk: https://support.metamask.io og klik på den blå knap "Start en samtale". Botten vil stille et par spørgsmål og derefter forbinde dig.
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Carrere A.
Jan 29, 2022
j'ai mis des fons sur ce wallet
j'ai mis des fons sur ce wallet, impossible de payer et impossible de récupérer mes fonds , à fuir surtout . pas d'aide, le support ne réponds pas
Response from MetaMaskJun 10, 2022
Nous sommes vraiment désolés qu'il nous ait fallu si longtemps pour tendre la main. (Nous n'avons pris connaissance de TrustPilot que récemment) Nous ajoutons à notre équipe d'assistance afin que ces retards ne se reproduisent plus. Arrêtez-vous sur notre forum d'assistance communautaire si vous avez besoin d'aide : https://community.metamask.io/
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Claire T.
Jan 27, 2022
I used this for the first time…
I used this for the first time yesterday - deposited £400 and it was gone in less than 1 second - transfeered to someone else - hacked. So i paid £400 and recieved nothing!!!
Response from MetaMaskJun 10, 2022
Your accounts may have been compromised. Let's get you connected to our Helpdesk, here's more info, with direct link to them: community.metamask.io/t/do-you-think-your-wallet-has-been-hacked-read-here/14059
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TwinElements D.
Jan 24, 2022
worst ETH wallet ever to swap you need…
worst ETH wallet ever to swap you need 0.02 ETH what ever you want to do you need 0.017 ETH to send swap or anything this is the worst shi i ever seen in my life personaly F MR BUTERIN and his ETH and his FEES a founder of rip off coin
Response from MetaMaskJun 10, 2022
Transaction Fees are determined by network demand. MetaMask doesn't set or collect them. We're working on a custom Layer2 solution to help reduce these fees. Learn more about transaction fees here: https://community.metamask.io/t/what-is-gas-why-do-transactions-take-so-long/3172
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TE
Jan 22, 2022
MetaMask hacked money stolen
I had Time Staked with Time Wonderland thru MetaMask. I tried to login into my MetaMask account on January 15, 2021 and it would not let me login unless it reset my account an enter my master key. It stated that "If I didn't reset my account I would lose all my account balance. Well, I lose all my account balance as of today January 22, 2022. All of my crypto and my staked time was stolen on that same day. I have other crypto accounts and this is the only one that is not safe. I don't see how a hacker can get to Metamask clients and stop them from entering their account before they are scammed. It sounds suspect!!!! Your money is not safe with MetaMask!!!! Don't use them! Maybe if we stop putting our money with them they will secure their website from hackers!!! MetaMask don't deserve our business if they can't keep our money safe!!!
Response from MetaMaskJun 10, 2022
We never asked for information when your account was created, so there is nothing for us to verify. https://metamask.zendesk.com/hc/en-us/articles/6286050620955-Will-MetaMask-ever-ask-me-to-verify-my-account- This is a common scam. We're really sorry this happened. Reach out to our helpdesk, they may have additional resources to help: https://support.metamask.io and click the blue "Start a Conversation" button. The bot will ask a few questions then get you connected.
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Paweł Piotr J.
Jan 20, 2022
Worst ever
Worst ever. Dont inform ppl upfront about their rules. Wanted to claim my 150$. They charged me. Took my ETH from the wallet but never got them. Now they claim i have to have at least 200$ to withdraw. Dont use them!
Response from MetaMaskJun 10, 2022
That sounds like you may have connected with a scam. Each blockchain has fees to send transactions on the network, but the send limit is 0.000000000000000001ETH (that's the smallest division of Eth, called Wei) Stop by our community support forum if you need help: https://community.metamask.io/
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Brad
Jan 18, 2022
I dont understand how their gas fees…
I dont understand how their gas fees are so much higher then coinbase, it cost me 6usd to transfer crypto into my metamask wallet but it will cost me 120usd to tranfer it out? How does that make sense?
Response from MetaMaskJun 10, 2022
Transaction Fees are determined by network demand. MetaMask doesn't set or collect them. We're working on a custom Layer2 solution to help reduce these fees. Learn more about transaction fees here: https://community.metamask.io/t/what-is-gas-why-do-transactions-take-so-long/3172
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