A crypto wallet & gateway to blockchain apps.Start exploring blockchain applications in seconds. Trusted by over 30 million users worldwide. Buy, store, send, and swap tokens.Available as a browser extension and as a mobile app; MetaMask equips you with a key vault, secure login, token wallet, and token exchange—everything you need to manage your digital assets.
MetaMask (metamask.io) has 627 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Also known as
metamask.io
Website
metamask.io
Category
Internet & Software
Location
New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 48% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Bin froh das ich nicht viel reingeschtekt habe nur als Spielgeld zum probieren...
Mal klappt ne transaction mal nicht und dann ist das ganze Geld weg obwohl auf etherscan alles richtig und das nötige erscheint... Habe alles laut Anweisung gemacht, der Support alles andere als hilfreich.
Werde Metamask niemanden empfehlen!
Response from MetaMaskFeb 7, 2023
Haben Sie eine Konversations-ID oder Ticketnummer, die Sie teilen möchten? Ich würde Ihren Fall gerne weiter untersuchen, um herauszufinden, wie wir uns verbessern können.
HH
huzun H.
Transfer ettiğim para otomatik olarak…
Transfer ettiğim para otomatik olarak başka cüzdanlara aktarılıyor tamamen güvensiz bir durum hiçbir onay almadan nasıl transfer edilebilir kullanımını önermiyorum destek bölümü tamamen yetersiz kalıyor e sadece İngilizce dili var başka bir dilde sizinle ilgilenmiyorlar para veya varlık transferi için onay kimliği kullanılması gerekir onay olmadan paranın transfer edilmesi tamamen yanlış ve güvensiz bir cüzdan olduğunu apaçık ortaya koyuyor
Response from MetaMaskFeb 7, 2023
Bu, bir çöpçü botunun davranışına benziyor (burada onlar hakkında daha fazla ayrıntı var: https://metamask.zendesk.com/hc/en-us/articles/12091923128347-Sweeper-bots-scripts)
Desteğe app/extension'da 'Menü > Destek'ten veya web'den ulaşabilirsiniz: https://support.MetaMask.io - mavi 'Sohbet Başlat' düğmesini tıklayın. Chatbot birkaç soru soracak ve ardından sizi bağlayacaktır.
PT
Pamela T.
I don't even have or use them
I don't even have or use them, but received an email 12/1/22 stating:
Your wallet will be soon suspended!
Dear client,
Our system shows that your wallet has not yet been verified. The verification process can be done easily via the page below.
All unverified wallets will be suspended on Wednesday, November 30, 2022
Sorry for any inconvenience caused, please keep in mind that our intention is to keep our customers safe and happy.
Pisz off scammer.
Response from MetaMaskDec 1, 2022
Glad you're aware this is a scam. We never ask for our users email address, so we couldn't even send out this type of email to begin with. We also won't ask our users to verify their wallets. Here's more detail: https://metamask.zendesk.com/hc/en-us/articles/6286050620955-Will-MetaMask-ever-ask-me-to-verify-my-account- Stay safe, and never give out personal details. If you are involved in crypto/web3, feel free to stop by and chat with the team about ways to improve your security, or other questions or concerns you have. https://community.MetaMask.io/
QS
Qsix
No privacy
As per the new privacy policy they log IPs and wallet addresses through Infura, a CosenSys company who is behind Metamask. Unacceptable. ***EDIT: On the Metamask comment. Your own text: "Our policy has always stated that certain information is automatically collected about how users use our Sites, and that this information may include IP addresses." That statement is crystal clear to me: you "collect" IPs, so please, don't lecture me about where to read.
edit** You recommending an VPN to obscure IPs says a lot about your policies. I use a VPN since long not for obscure my IP but for privacy and safety, not only for wallet addresses. For everyday use. RPC needs IPs but your statement says you "collect" them. You could adduce no log policy but no, you say "collect". Your words, not mine.
Edit: March 2023 - So now Metamask allows custom RPCs, proving my point.
Response from MetaMaskDec 1, 2022
Infura needs an IP to send requests back to your device. It needs wallet address to provide balances, etc. I suggest reading from the source, before articles that make money from ads. (those sites tend to log and sell your information to advertisers) https://consensys.net/blog/news/privacy-policy-update/
*edit* Not trying to lecture, sorry if that came off as combative. Certainly wasn't my intent. As a lawyer, you understand the importance of reading from the source, before second-hand accounts. (we live in an age where the majority cant be bothered to read past the headline anymore)
Any RPC will need, at bare minimum, an IP and wallet address. (depending on the specific query, I suppose. A wallet address is only nesc when querying info about that wallet. Balance, tokens/NFTs held, etc) so unless you are running your own node/running a full node wallet, you have to trust the provider that is servicing it to some extent. (only requires a rasberrypi4, 2tb SSD, and an internet connection to run your own)
You can use a VPN to obscure IP info, unfortunately "DIY" is the only option available to those who also wish to obscure address info from service providers like Infura/etc. (worth noting wallet addresses and contents are public, and a vpn is enough to address IP/wallet address linking concerns, assuming you trust your VPN, of course)
To help address these concerns at the higher level, we're working to build a decentralized Infura ecosystem (https://consensys.net/blog/press-release/infura-announces-plan-to-foster-a-decentralized-infrastructure-ecosystem/) Our CEO has thread on Twitter that goes through some of the points on the Privacy Policy: https://twitter.com/ethereumJoseph/status/1596198718339948552
TL;DR: We don't want data that isn't needed for the specific services you're requesting, and we don't want to keep it longer than needed to perform the requested operations. Keeping it makes us a target for malicious actors looking to monetize it.
VO
VOIRY
Arnaque: à fuir absolument
Un message d'alerte apparait:
"Metamask security alert ! Your password compromised, restore your wallet and change your password"
et là vous faites un reset de votre wallet avec votre secret phrase et... Vous obtenez un nouveau wallet avec une nouvelle adresse et une valeur à ZERO;
Perdu vos valeurs, vos 2 pré-ventes sur IMPT et Calvaria et votre interface client :un soi disant Max, vous dit que c'est votre problème et vous envoie des message pré digérés en guise de réponse.
J'ai fourni tous les justificatifs d'Etherscan pour montrer que j'avais raison et en face RIEN - LE VIDE
c'est désolant avec tout ce qui se passe sur les cryptos en ce moment ça donne envie de tout balancer,
daniel
Response from MetaMaskDec 1, 2022
Nous ne demandons aucune information personnelle lors de la création d'un compte, y compris les coordonnées comme une adresse e-mail. Tous les messages concernant les "avertissements de compte" ou "vérifier votre portefeuille" sont une arnaque. L'assistance ne vous contactera jamais en premier. Nous ne vous demanderons jamais votre Secret Recovery/Mnemonic ou Seed Phrase. Le seul moyen d'accéder à l'assistance est de "Menu > Assistance" dans l'application/l'extension. Ou depuis notre site d'assistance : https://support.MetaMask.io/ - Cliquez sur le bouton bleu "Démarrer une conversation". Le chatbot posera quelques questions puis vous mettra en contact avec nous.
AN
Anonymous
Scam - Do NOT Use
Scam. Leveraging scam tactics for growth or unauthorized inviduals attempting to steal others balances via dating apps and fake profiles.
Do not use. Go to a more secure platform or use cold storage instead of buying into this scam.
Edit: Their response is spam. Their illicit practices are driving it's users into the hole.
Response from MetaMaskDec 1, 2022
Our tooling supports a large portion of the transactions on the Ethereum network. Part of the problem in creating a platform that allows easy access to public networks, is that it also allows scammers the same access. We have internal and external teams dedicated to stopping scams, but they certainly aren't unique to the crypto/DeFi ecosystem. Fraud is a global issue that we are working to combat on many different fronts.
The first and most important part of self custody is the user. We can't prevent someone from leaving their wallet on a table at a busy cafe, only explain why it's a bad security practice. If you have been scammed, please reach out to our helpdesk. We can gather details to help get the scam shut down, and may be able to provide additional info for a case with law enforcement. https://support.MetaMask.io and click the blue 'Start a Conversation' button. The chatbot will ask a few questions then get you connected to us.
RN
Razvan N.
0 security
0 security, stay away. I have never used the app in unsafe ways, never shared anything, never clicked anything, and I've had most of my possessions from Meta stolen away by hackers. It's unreal...
Response from MetaMaskDec 1, 2022
Reach out to our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions then get you connected.
RO
Robert
Arnaque
À éviter absolument je me suis volé de l'argent avec une faille de sécurité navigateur mozilla, moi qui suis quelqu'un de très prudents, ce wallet metamask et à éviter il n'y a pas de sécurité, éviter de perdre votre argent!
Response from MetaMaskDec 1, 2022
Venez signaler la faille que vous avez trouvée, et vous pouvez être payé pour une divulgation responsable. https://hackerone.com/metamask
