MetaMask Reviews | Read Customer Reviews of metamask.io

MetaMask Reviews | Read Customer Reviews of metamask.io

MetaMask reviews

Showing 528 reviews with 1 star · Clear filters

Ahmed E.
May 13, 2023
If there is a minus star review
If there is a minus star review, I will rate it minus infinity! they are a bunch of theives, steal your money via fees, account, brigdes, so things become very complicated! You, then, will either: give up your cryptos if you have small amounts scattered, or pay a hefty fee to get out of their clutches!
Response from MetaMaskMay 18, 2023
Transaction Fees are determined by network demand. MetaMask doesn't set or collect them. We're working on a custom Layer2 solution to help reduce these fees. Learn more about transaction fees here: https://support.metamask.io/hc/en-us/articles/4404600179227-User-Guide-Gas
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Jack M.
May 7, 2023
CSAM, do not trust them your money
They blocked my wallet. Customer service said I need to pay miner's fee 30K within 48 hours, and if don't my funds will go to public and I will need to pay another 15% as a penalty of breach a contract. I had to transfer that amount to someone's account. When I asked where can I read this rule in a contract, they told me just google it, it is standard practice. What a SCAM.
Response from MetaMaskMay 18, 2023
No one can block a blockchain wallet. You were speaking with a scammer. We try to prevent scammers from harming our users, but we can't stop everything users may choose to do with their wallets. Reach out to our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions then get you connected.
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PAOLO
May 4, 2023
metamask è hacherabile
confermo, metamask non è sicuro anzi, questo portafoglio è hacherabile ed il supporto non presta alcuna assistenza in merito.
Response from MetaMaskMay 18, 2023
Cerchiamo di impedire ai truffatori di danneggiare i nostri utenti, ma non possiamo fermare tutto ciò che gli utenti possono scegliere di fare con i loro portafogli. Contatta il nostro helpdesk: https://support.MetaMask.io e fai clic sul pulsante blu "Avvia una conversazione". Il bot farà alcune domande e poi ti collegherà. Alcune letture su come proteggersi dalle truffe: https://support.metamask.io/hc/en-us/sections/11294597751963-Staying-Safe-in-Web3
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trip
May 3, 2023
METAMASK SCAM
METAMASK IS SIMPLY NOT SECURE. GET ALL THE MONEY OUT WHILE YOU CAN. I LOST THOUSANDS OF EUROS FOR BEING INCOMPETENT.
Response from MetaMaskMay 18, 2023
We try to prevent scammers from harming our users, but we can't stop everything users may choose to do with their wallets. Reach out to our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions then get you connected. Here's some more reading on how to protect yourself from common web3 scams: https://support.metamask.io/hc/en-us/sections/11294597751963-Staying-Safe-in-Web3
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Bilal M.
Apr 16, 2023
Since I lost my funds last year and…
Since I lost my funds last year and haven't been able to use the wallet as a result, I've stopped using it. Such a scam wallet and they deliberately left the loophole for scammers to take advantage of. What a scam!!!
Response from MetaMaskApr 24, 2023
We never have access to accounts. We try to prevent scammers from harming our users, but we can't stop everything users may choose to do with their wallets. The Support team should have responded with next steps you can take. Here's some additional resources on how to spot and protect yourself from scams in the future. https://support.metamask.io/hc/en-us/sections/11294597751963-Staying-Safe-in-Web3
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Andrew
Apr 14, 2023
Don’t use this company! They scam
So my account got hacked by a “sweeper bot” when I got into contact with them and tried to get my money back. They said there was nothing they could do unless it was over $1000 and even then they’d take a 5-10 cut. They even tried to blame me. Saying the hackers had gotten my phrases even though I only have them written down on paper in my home. This company is an absolute joke please stay as far away from them as you can. Not kidding. Do not use.
Response from MetaMaskApr 14, 2023
We never have access to accounts or Secret Recovery Phrases. They are only ever stored locally, on your device. We can't leak information we never had. Blockchain transactions can't be reversed, and we don't charge for support. https://support.metamask.io/hc/en-us/articles/12091923128347-Sweeper-bots-scripts
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José Antonio Balaguer S.
Apr 10, 2023
Seguridad ???
Compré unos pocos MCADE Y los transferí a METAMASK. La transacción se realizó perfectamente. El problema es que el día siguiente mi cuenta de METAMASK estaba con saldo 0. He sufrido un ataque informático, según el operador de METAMASK, que ha vaciado mi cuenta sin mi consentimiento. Dicen que van a estudiar el caso. Por suerte era poco, aunque se han llevado hasta los pocos céntimos que me quedaba en ETH. Ya han contactado conmigo desde METAMASK y tienen preguntas, para aburrir, sobre si mi ordenador esto, sobre si mi contraseña lo otro, pero es todo. Se desentienden por completo. Me han robado los tokens depositados en su wallet y es problema mío.
Response from MetaMaskApr 24, 2023
Nosotros nunca tenemos acceso a cuentas. Intentamos evitar que los estafadores dañen a nuestros usuarios, pero no podemos detener todo lo que los usuarios pueden elegir hacer con sus billeteras. El equipo de soporte debería haber respondido con los próximos pasos que puede tomar. Aquí hay algunos recursos adicionales sobre cómo detectar y protegerse de estafas en el futuro. https://support.metamask.io/hc/en-us/sections/11294597751963-Staying-Safe-in-Web3
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herbert R.
Mar 17, 2023
a carteira da metamask deu prejuizo de …
a carteira da metamask deu prejuizo de 0 . 067867568241490048 BNB ($ 22,58) 0 . 07293339 BNB ($ 24,27) ate hoje dia 17/03/2023 16:05 estou sem reber meus bnb ate hoje coloquei mesma rede bep 20 bsc na trustwallet e binance para metamask e a rede nao pegou
Response from MetaMaskApr 5, 2023
Desculpe pelo atraso na resposta. Monitoramos os canais sociais, mas a maneira mais rápida de entrar em contato conosco é pelo site de suporte. Entre em contato conosco para que possamos verificar o que está acontecendo de errado: https://support.MetaMask.io e clique no botão azul 'Iniciar uma conversa'. O bot fará algumas perguntas e, em seguida, conectará você. Você pode verificar o saldo exato de qualquer conta com um explorador de blocos. (bnbscan.com para cadeia inteligente BNB)
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