A crypto wallet & gateway to blockchain apps.Start exploring blockchain applications in seconds. Trusted by over 30 million users worldwide. Buy, store, send, and swap tokens.Available as a browser extension and as a mobile app; MetaMask equips you with a key vault, secure login, token wallet, and token exchange—everything you need to manage your digital assets.
MetaMask (metamask.io) has 627 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Also known as
metamask.io
Website
metamask.io
Category
Internet & Software
Location
New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 48% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
It's extremely disappointing and distressing to see how metamask treat customers.I bought presale coins,clicked on a phising link sent by an imposter representing the presale coin I was buying.Lost USDT and ether from my wallet.I raised concern through chat and they raised a ticket.Despite 4 attempts and over 2 weeks, they haven't resolved.The only assistance I asked them is " don't worry about the lost coins", "I need to protect the coins I can claim once the presale gets over.i can't claim the coins to a compromised wallet.i requested their assistance on how to claim the presale coins from website to a new wallet as my current wallet is compromised ".There was no response and no assistance.i contacted the chat helpdesk again,raised a new ticket, no response.In a situation where i lost ETH,USDT and can't claim the presale coins.Very disheartening to see this sort of treatment of your customers
Response from MetaMaskOct 26, 2023
Sorry for the delay in response.
Do you have a ticket number or conversation iD? We take the quality of our support teams services very seriously.
Reach out to our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the correct team in support.
AC
Aaron C.
Scammy customer service
Dodgy as hell you have to fill a trading quota before being able to withdraw my own money Absolute bs. So scammy and shady
Response from MetaMaskJun 5, 2023
That sounds like a common scam. We try to prevent scammers from harming our users, but we can't stop everything users may choose to do with their wallets. Reach out to our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions then get you connected.
CO
contreescroc
J'ai déjà posté un avis sur ce site
J'ai déjà posté un avis sur ce site. Quand je vois la réponse de METAMASK qui me dit qu'il faut contacter le service client. Mais Monsieur, je n'ai plus accès au TCHAT. Vous m'avez radié parce que j'ai cherché des explications sur les faux jetons et au contraire de ce qui est écrit je n'ai insulté peronne. Vous êtes à proscrire, à fuir en courant et à vomir. Avec vous, les escrocs sont les rois
Response from MetaMaskJun 5, 2023
Vous avez un numéro de ticket ou un ID de conversation sur lequel je peux effectuer un suivi ? Nous prenons la qualité de notre assistance très au sérieux et n'avons exclu de nos services d'assistance que les personnes extrêmement abusives.
Nous essayons de fournir autant d'informations que possible, mais nous sommes quelque peu limités dans ce que nous pouvons faire, en raison de la nature autonome de la technologie blockchain.
FR
Fr
aucun service client
aucun service client ; le commentaire et dans le titre ; j'ai acheter des token en prévente ; transfère de l'usdt et un peut de bnb sans problem ; passe l'achat ; les fonds disparaissent ; pas de token , pas de billet pour la transaction et aucune aide sur le forum ; impossible de parler a un moderateur , impossible d'ecrire un commentaire bref un massacre j’aurais mieux fait de m'abstenir. PS: réponse a metamask: je ne suis pas un abrutie ; j'ai trouve d’où venait le problème et se sans aucunes aide votre part ; avec un service aussi pourris , se n'est pas pour demain l'adoption de masse et se n'est pas que vous l'ensemble des grand acteur du web3 on tous le mème problème( des interfaces digne du minitel et un service inexistant)
Response from MetaMaskJun 5, 2023
Vous devez vous connecter au réseau BNB avant que vos actifs ne soient affichés. (chaînes : https://support.metamask.io/hc/en-us/articles/360043227612-How-to-add-a-custom-network-RPC)
Si un jeton n'est pas détecté automatiquement, vous pouvez l'ajouter manuellement en suivant ces étapes : https://support.metamask.io/hc/en-us/articles/360015489031-How-to-add-unlisted-tokens-custom- jetons-dans-MetaMask
Vous pouvez contacter l'assistance depuis 'Menu > Assistance' dans l'application/l'extension, ou depuis le Web : https://support.MetaMask.io - cliquez sur le bouton bleu 'Démarrer une conversation'. Le chatbot posera quelques questions puis vous connectera.
RA
Raphdut
A fuir absolument.
A fuir absolument.
Ce ne sont que des voleurs qui collaborent certainement avec les escrocs dont ils disent vous protéger.
Les porte-feuilles sont vidés de vos jetons et ils prétendent des explications bidons pour que vous fassiez d'autres dépôts qui disparaissent eux-aussi. Des escrocs à fuir.
"Notre système blockchain a lancé le processus de restauration de votre portefeuille.
Veuillez déposer une valeur minimale de 0,08 Ethereum dans votre portefeuille pour permettre à nos systèmes de blockchain de valider votre portefeuille et de terminer votre processus de restauration avec succès.
Effectuez un dépôt dans votre portefeuille et revenez vers nous pour obtenir de l'aide."
" Nous avons découvert des robots balayeurs opérant sur votre portefeuille maintenant.
Vous devez redéposer 0,1 Ethereum pour éradiquer le robot balayeur de votre portefeuille.
Effectuez le dépôt à l'adresse du portefeuille système Blockchain ci-dessous car votre portefeuille est toujours en cours de restauration."
Response from MetaMaskJun 5, 2023
A fuir absolument.
A fuir absolument.
Ce ne sont que des voleurs qui collaborent certainement avec les escrocs dont ils disent vous protéger.
Les porte-feuilles sont vidés de vos jetons et ils prétendent des explications bidons pour que vous fassiez d'autres dépôts qui disparaissent eux-aussi. Des escrocs à fuir.
"Notre système blockchain a lancé le processus de restauration de votre portefeuille.
Veuillez déposer une valeur minimale de 0,08 Ethereum dans votre portefeuille pour permettre à nos systèmes de blockchain de valider votre portefeuille et de terminer votre processus de restauration avec succès.
Effectuez un dépôt dans votre portefeuille et revenez vers nous pour obtenir de l'aide."
" Nous avons découvert des robots balayeurs opérant sur votre portefeuille maintenant.
Vous devez redéposer 0,1 Ethereum pour éradiquer le robot balayeur de votre portefeuille.
Effectuez le dépôt à l'adresse du portefeuille système Blockchain ci-dessous car votre portefeuille est toujours en cours de restauration."
VC
Viorel C.
I hope the government will put you in…
I hope the government will put you in prison, still all my money, and if i want to swap, or transfer them I need to put more Ethereum on this ..., and the gas price is for example for 10$ transfer i need to pay 90$ gas fee
Response from MetaMaskMay 18, 2023
Transaction Fees are determined by network demand. MetaMask doesn't set or collect them. We're working on a custom Layer2 solution to help reduce these fees. Learn more about transaction fees here: https://support.metamask.io/hc/en-us/articles/4404600179227-User-Guide-Gas
AJ
Abilio Jorge Leitão F.
Unsafe
Now we can’t say here we were stolen in Metamask that our review is removed. But I was stolen in my Metamask wallet in over $300,000, 5,866,265 DMTR tokens. What’s up? From the response that Metamask gives, it seems that we want to be stolen, when in fact it was simply reinforcing its security in withdrawals. Something simple, right? And no, it’s not true, 2fA is possible, it’s just read crypto.com. And, at least, the security would be so much stronger. Unfortunately, if you can't protect your customers adequately, then you should go out of business. Just look at reports of theft on trustpilot, this is not and never will be normal. You don't have to try to convince me because you won't succeed. The uniswap that is a dex like you has a "face id" as extra security. 2fa is not the only way to improve security. Unfortunately, you will only learn when people start to act in a judicial way. It is because of this type of issue and excuse that the market will be regulated soon, we will see if this insecure business model survives. There is a concrete reason why you are so poorly evaluated. You don't get better because you don't want to. This will certainly generate a response from the stolen customers, let's wait!
Response from MetaMaskMay 18, 2023
We try to prevent scammers from harming our users, but we can't stop everything users may choose to do with their wallets. Reach out to our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions then get you connected.
2FA can't protect Blockchain accounts. https://support.metamask.io/hc/en-us/articles/4415327052443-When-two-factor-authentication-
As explained in the article, 2FA doesn't work on decentralized blockchains for a few reasons. The main one is that they're self custodial. If someone has your Secret Recovery Phrase/mnemonic/seed there is no 2FA in the world that will stop an on-chain transaction.
Some centralized providers do offer custodial services for crypto users that aren't comfortable with the responsibility of owning their security. This is where the adage "Not your keys, not your crypto" comes in. You're placing your trust in that provider to both secure your information, and not just take your assets (do a Google search of those centralized providers to get a sense of why many in Crypto don't place their trust in them)
We work tirelessly to shut down scammers, but we can't stop someone from leaving their wallet in the middle of a busy street. Only educate why that's a pretty bad move for security.
Uniswap used us as a security auditor. (As have many of the well known names in web3 - https://consensys.net/diligence/blog/2019/04/uniswap-audit/) We're one of the oldest in crypto for a good reason.
SH
Shuk20
Scammers block your account so you…
Scammers block your account so you don't have access to your money.
Response from MetaMaskMay 18, 2023
No one can freeze/block blockchain accounts. We try to prevent scammers from harming our users, but we can't stop everything users may choose to do with their wallets. Reach out to our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions then get you connected.
