MetaMask Reviews | Read Customer Reviews of metamask.io

MetaMask Reviews | Read Customer Reviews of metamask.io

MetaMask reviews

Showing 528 reviews with 1 star · Clear filters

Helmut E.
Jan 21, 2026
Betrug!!
Betrug!!! Beraterin hat wohl mein Geld eingesackt
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Jeff L.
Dec 1, 2025
I lost all my funds
I lost all my funds. CS said they can do nothing.
Response from MetaMaskDec 18, 2025
We work tirelessly to help prevent our users from being scammed, but we can't control what users choose to do with their wallet. https://support.metamask.io/stay-safe/safety-in-web3/basic-safety-and-security-tips-for-metamask
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Jesper A.
Nov 28, 2025
It's a shame they are the main crypto…
It's a shame they are the main crypto wallet, the wallet lags, they remove important features and they increase surveilance and tracking of wallets. Their new card service is freezing the card as soon as it's used and their support is one of the worst I have ever used. Better use another web3 wallet that actually are doing some innovation and helping their users.
Response from MetaMaskDec 18, 2025
Would love to get some more details about your experience, and offer some help getting the issues resolved. (no features have been removed for example. Occasionally the way to access a certain feature may change a little.) We fully support users right to choose what information MetaMask can collect. There are a number of features with different levels of privacy concern. By default, we start with the least number of external permissions enabled. The data we collect is never sold, and only used to better understand how users are interacting with MetaMask. You can also request deletion of any data we have collected (which is always anonymous) Would also like to look into your previous chats with support. We take great pride in the quality of our support teams, so would like to investigate further. Please reach out to support, so we can grab some details to further investigate the issues you're experiencing, and the previous chat with support. https://support.MetaMask.io > 'Contact Support' button. The bot will ask a few questions to help get you routed to the right team in support.
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Viany C.
Nov 27, 2025
All the 1 star reviews are true
All the reviews are true. I had to re-enter my password and secret recovery phase and when they "entered" my account all my wallet adresses were different! I LOST ALL MY FUNDS FROM MY WALLET. THIS COMPANY IS A BIG SCAM. HIGHLY DO NOT RECOMMEND PUTTING YOUR DIGITAL CURRENCY HERE. I have gambling sites that keep my money safer. I'm so glad it was only a little bit of money. WISH I WAS ABLE TO SUE THIS ENTIRE COMPANY
Response from MetaMaskDec 18, 2025
Account derivation is a deterministic process (EG: enter the same 12 words, in the same order; you'll get the same accounts back in the same order. More detailed explanation and some things to check here: https://support.metamask.io/configure/accounts/my-secret-recovery-phrase-private-key-restored-the-wrong-accounts) We never have access to users accounts. Reach out to our helpdesk: https://support.MetaMask.io > 'Contact Support' button. The bot will ask a few questions then get you connected.
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MIROSLAV K.
Nov 25, 2025
Lowly scammers
Lowly scammers. They won't let me into my account even though I haven't forgotten my password. After entering the twelve phrases and a new password, the site just hangs. I followed all the support instructions and nothing changed. I can't log into my account at all.
Response from MetaMaskDec 18, 2025
Reach out to our helpdesk: https://support.MetaMask.io > 'Contact Support' button. The bot will ask a few questions then get you connected.
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Sevki T.
Nov 16, 2025
My money is sent to a wallet that I…
My money is sent to a wallet that I didn't mean to send. What a disgusting shitty company. Stay away. Never ever again.
Response from MetaMaskDec 18, 2025
We work tirelessly to help prevent our users from being scammed, but we can't control what users choose to do with their wallet. Reach out to our helpdesk: https://support.MetaMask.io > 'Contact Support' button. The bot will ask a few questions then get you connected.
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Ali R.
Nov 4, 2025
A MetaMask representative contacted me…
A MetaMask representative contacted me and told me that I had funds frozen by the Financial Conduct Authority (FCA) and that I needed to open a MetaMask account and deposit money to unfreeze my funds. I opened the account and started transferring money, but after each transfer, they asked me for another amount until the total exceeded $25,000. However, I never received my money. After two years, the representative turned off his phone and never responded again. Ali Alrasbi Sultane of Oman
Response from MetaMaskDec 18, 2025
We will never contact our users directly. We don't ask for any of our users information (name, email, etc) so we don't have a way to contact them in the first place. Reach out to our helpdesk: https://support.MetaMask.io > 'Contact Support' button. The bot will ask a few questions then get you connected.
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Hoai
Oct 25, 2025
Đây là một công ty lừa đảo
Các bạn không nên sử dụng ví metamask. Đây là một công ty lừa đảo Tài sản của tôi đã tự động chuyển đến địa chỉ ví khác mà không cần sự cấp phép của tôi
Response from MetaMaskDec 18, 2025
Chúng tôi làm việc không ngừng nghỉ để giúp ngăn chặn người dùng bị lừa đảo, nhưng chúng tôi không thể kiểm soát những gì người dùng chọn làm với ví của họ. Chúng tôi không bao giờ có quyền truy cập vào ví của người dùng. Hãy liên hệ với bộ phận hỗ trợ của chúng tôi: https://support.MetaMask.io > nút 'Liên hệ hỗ trợ'. Bot sẽ hỏi một vài câu hỏi rồi kết nối bạn với nhân viên hỗ trợ.
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