Krystal W.
Good Service, Trustworthy, but could work on Customer Service
Just at the title says, I've always gotten what I ordered, and never had to wait more than 30 minutes, but they could definitely work on their customer service (at least for some of their staff- most of them are great but a couple of them were sorta rude). While I've never had a TERRIBLE experience, I connected with "Lynn" on the 24/7 Live chat, did what she asked me and got to the right channel and FM room, and then demanded that I open a store and put in it x number of arrows for x number of mesos a piece. I understand why, it's a good method, but I didn't have arrows on my character (I always throw them out and this is the first time I've encountered them using this method) so I put some health pots and whatnot in to make the x number of items for the x number of mesos a piece that she and/or he required. I then got the delayed response of "arrows!!!! plz", to which I told them I had none, and then had trouble trading with the person so they could give me the arrows I needed to then set up my store with for them. And while we had that trouble getting a trade open (because I'd request a trade from them, like they told me to, only for them to have sent me a request shortly after so I'd close down MY request to open theirs and then couldn't until they closed) I got multiple whispers of "trade!!!" like I was some huge inconvenience. Anyway, not horrible, didn't ruin my night or anything, and I got my mesos in the end, but was a little irritating to have someone basically yelling at me to do this-and-that when I'm the one paying for this service, you know? Just fyi, you'll get what you want but you maaaaay have to bite your tongue to get it done.