mercusys.comReviews of mercusys.com

Very deficient and limited system. Technical support simply doesn't respond. It's as if it didn't exist. Don't waste your money.

Don't waste money buying this product, you will be extremely disappointed. The mesh WiFi is unreliable, and the software (iOS app) is a load of rubbish and very buggy.

Bought the Mercusys AC1300 and for the first 7 months it worked well. But then 2 of the Halos became unstable. I contacted Mercusys and they had me doing various things including 3 resets. But they then decided two of the units had failed and required replacing. They contacted me too say that I need to pay for the return of the units myself and then they would send out replacements. Is it bad of me to expect a company to pay the postage to have items replaced? Either way I will be looking to replace the system with one that works. My opinion of Mercusys cannot be printed here but you can guess I am sure. My advice - stay clear.

Atrocious customer service. Their only English language support line is a China-based number, and even if you call that, I am not at all exaggerating when I say every 1.5 minutes it makes you press 1 to avoid being disconnected!

Half decent router but if you have a problem don't think you will get any help from tech support either from mercusys or tp-link. They just ignore everything and promise to phone back but never do. They don't follow up emails either. Fortunately I sorted out my own issue in the end

How come the MW302R have DHCP server on in access point mode ?