MerchologyReviews of merchology.com

Great products, but terrible customer service! I've worked with them for three consecutive years for our yearly staff training. The products have been great, but the customer service has been terrible. This year, the assigned "merchologist" will not return phone calls or emails.

I asked for a mock up design prior to ordering. I was told they would have it back in 24-48 hours. I followed up a week later without any response. I started a chat and was told the rep was on vacation that day. I asked for someone else to help. When the rep returned he didn't address the mock up, but asked quantity of hats I wanted. 2 weeks after that and still no response. I had a chat today with a different rep and was told it needed to be escalated to a manager, but all managers were on lunch and would contact me when they returned. I still have yet to receive a mock from my initial contact. Literally a hat with a company logo and my name.

This company doesn't exist No one ever answers the phone, e-mail, or picks up a voicemail. Don't buy anything online from them

Do not waste your time and money! Waited almost three months for sample shirts to be delivered. Through this time they said they didnt know where it was but shouldnt be too much longer. Website states samples will be dispatch within 5-7 working days and we had dispatch in 2.5 months! Come to place and order only to be told now the top has been discontinued and no more stock is available. This isnt noted on the website or when purchasing as SAMPLES! Customer service was horrible and really couldnt care less about how long or the fact that they are selling samples of stock no longer in production.

I've never dealt with a company so terrible. We had a large order for our company and they messed them all up. When I contacted the sales rep he said they can't take the merchandise back and will still be charging us. Also, was very rude on the phone. I will never use this company again.

What a disaster of a business model, each representative has a 10-second memory and it seems you need to reintroduce yourself with every new email. They have limited to no stock and took 2,5 weeks to simply get a sales person in touch for a repeat order. TOTAL. NIGHTMARE.

This company is awful! I spent $1000 and the product looked ridiculous. It never allowed me to see the product with the logo on it, it only showed the logo during the proof approving stage. It took me over a month to get a new product sent to me and guess what… it was the exact same product! They didn’t make any changes and now no one will respond to me. Over $1500 down the drain when I am already a small business owner trying to start out. This was a big purchase for me and I couldn’t be more disappointed and unsatisfied with my purchase. No one cares though. No one will even email me back. No call from a supervisor like I requested- nothing! Save yourself a headache and go with a different company.

Worst experience I can remember. Customer Service did not resolve my issue or the mistake they made. They could not even tell me what products they had available. I will not do business with this company again.