Mercedes-AMGReviews of mercedes-amg.com

Meine Erfahrung mit dem Kundenservice von Mercedes‑Benz AMG war leider äußerst enttäuschend. nicht kaufen ich rate jedem ab ein AMG zu kaufen. Hast du nämlich mal ein Problem - hast du dann echt ein Problem mit AMG ...denn die lassen dich hängen- Ich habe einen Mercedes‑Benz mit lediglich 32.000 km erworben. Bereits nach sehr kurzer Nutzung traten starke Quietschgeräusche an der Vorderachse beim Bremsen auf. Das Fahrzeug wurde daraufhin im Rahmen der Garantie in eine **Mercedes‑Benz Werkstatt gebracht, um den Mangel überprüfen zu lassen. Beim Bremsen treten starke Quietschgeräusche an der Vorderachse auf. Diese waren beim Kauf nicht vorhanden und beeinträchtigen die Nutzung des Fahrzeugs.“Zwei Monate nach Kauf - ein Sachmangel – das Fahrzeug gerade erst gekauft - weisen den Mangel aber ab. Unverständlich Statt einer kundenorientierten Lösung wurde mir jedoch mitgeteilt, dass angeblich kein Mangel vorliege, obwohl die Geräusche deutlich hörbar sind. Besonders enttäuschend war das anschließende Telefonat mit einem AMG-Servicemitarbeiter. Der Umgangston war wenig lösungsorientiert und ich hatte den Eindruck, dass mein Anliegen nicht ernst genommen wurde. Bei einem Fahrzeug dieser Preisklasse und bei einer Marke, die für Qualität und Premium-Service stehen möchte, hätte ich deutlich mehr Professionalität und Kundenorientierung erwartet. Aktuell bleibt für mich der Eindruck, dass Probleme eher abgewiesen als gelöst werden. Für ein Unternehmen wie Mercedes-Benz ist das aus meiner Sicht absolut unverständlich. Sehr schade – von einer Premium-Marke hätte ich einen deutlich besseren Service erwartet. ⭐ 1 von 5 Sternen - am liebsten gar keine

Avoid if you expect good after service! Leeds branch are totally inadequate. What’s supposed to be a company of high class vehicles does not deliver high class service. Infact it doesn’t deliver service! 2weeks our 4yr old vehicle has been with them. During one of the calls ( that we always have to instigate) they weren’t even aware our vehicle was with them! Shocking.

Car Details: Mercedes E 200 Coupe, Chassis No : WDD1J8AB1LF130764 I am Really Disappointed that despite of Several attempts, numerous of visits to the service station and plenty of days of giving my car to the service station, the problems (the Tik-Tik sound from the rear side of the vehicle, AC not cooling effectively and more) still persists, even after changing several components and promises to get it fixed every time! Several other faulty parts were identified during the inspection and already being replaced, but still the problems have not being resolved AT ALL! This also shows the Inferiority of the Vehicle that at every visit some parts are being Detected as Faulty! Also I want to mention about the Unprofessional & Careless behavior of the staff working in Customer Service as they do not response even on their promised time & I got my car back every time with some new problem caused by the service station. Limits crossed when the last time I got my vehicle back from them & it had a Thin Line Dent on the left rear fender (Caused by getting hit by another car’s door). I now have lost my Trust & Faith in Mercedes Service Center & this vehicle, as despite of several attempts and even after wasting my Time, Efforts & Money, every time some new fault is being detected which show that the Vehicle itself has Manufacturing Defects.  New Faults are being detected and previous one are not getting resolved after Months of Initial Report & Multiple Attempts by the different Service stations. It Clearly shows that the vehicle is faulty and it has caused me Extreme Inconvenience & Shame to me in owning this car. I Want my Vehicle to Get REPLACED Now ASAP! I am feeling extremely disappointed & harassed by the Build Quality of your Vehicle, It seems like wastage of my Money. I am now Regretting my Decision to buy a car From Mercedes and i will definitely Do Not buy any other vehicle from Mercedes and will Never recommend it to anyone!

Very expensive !!!

I have Been told by Mercedes that I have to buy 2 new amg 20inch wheels as they have cracked. I am really disappointed as I bought 2 new wheels in March 2020 and now being told I have to buy 2 more. The car is 1 year old. Inchcape told me to put a complaint in to head office as this is not normal all 4 amg wheels replaced in 1 year. I put a complaint in and Mercedes complaints team were not interested and state this is not covered under warranty. Despite there being lots of complaints about amg wheels cracking in a short period of time All I want is wheels that are fit for its purpose. It's not normal for all 4 wheels being cracked in 1 year. Mercedes amg needs to accept they are putting amg wheels on cars that are not fit for its purpose. Mercedes Amg this is poor quality and u need to do something about your wheels