MeonutritionReviews of meonutrition.com

Response from MeonutritionJun 17, 2026

Hello Diana, We’re sorry to hear about your experience and appreciate you bringing this to our attention. While we do not currently offer phone support, our customer service team is available via email [email protected] and we strive to respond to all inquiries as quickly as possible. After reviewing our records, we were unable to locate any emails from the address associated with this review. Our records show that you had an active subscription for 6 bottles of Pro Enzyme, scheduled for delivery every 3 months. We can also confirm that you successfully cancelled the subscription yourself through your customer account on May 28, and no further shipments or charges related to future subscription orders will occur. Regarding the two orders placed with us, both transactions are currently being disputed through the chargeback process. As these cases are under review by the card issuer, we are unfortunately unable to issue refunds directly at this time and must wait for the card processor's final decision. We would be happy to investigate further if there is any additional information you would like to share. Please contact us directly at [email protected] if we can assist further . Regards, Meo Nutrition Team

Response from MeonutritionMay 29, 2026

Hi Felicia, We are truly sorry. Reading your review and the full history of this conversation, we understand completely why you feel the way you do and you are right to be frustrated. You have been waiting over a month, your order was on hold without clear communication to you, and instead of a resolution you received repeated holding responses and two automated satisfaction surveys. That is not acceptable and we take full responsibility for it. We want you to know that your full refund of $155.94 has been processed and will appear on your original payment method within 3–10 business days. We have also confirmed that there are no active subscriptions on your account, so you will not receive any further charges or shipments. There is nothing further you need to do. We are deeply sorry for the experience you had with us. This fell far below the standard we hold ourselves to, and we hope the refund at least resolves the financial side of this quickly. Regards, Meo Nutrition Customer Support

Response from MeonutritionMay 22, 2026

Hello D.S. We are sorry to read this and we completely understand the frustration , receiving an order at an address you no longer use, after attempting to cancel, is exactly the kind of situation we should have prevented, especially for a loyal customer who had been with us since their very first order. We can see from your account that you had ordered with us twice before, and that makes it even more important to us that we got this right for you. We clearly didn't, and we are sorry for that. We want to be transparent: your last order was returned to us, and your refund has been processed as of 24 May. You should see it reflected on your original payment method shortly if it hasn't appeared already. We have also taken your feedback seriously. We have updated our cancellation process to make it much simpler, you now only need your email address and one order number to cancel your subscription directly, without needing to contact support at all. We hope this change prevents other customers from going through what you experienced. There are no active subscriptions remaining on your account. We are sorry we let you down after you had trusted us more than once. Regards, Meo Nutrition Team