Mented CosmeticsReviews of mentedcosmetics.com

As a woman of color myself, I want nothing more than to support this black owned business. But my recent experience with their deplorable customer service and defective products, leaves me with no other choice than to report them to my credit card to cancel payment and the Better Business Bureau. My mother-in-law gifted me a generous digital gift card for my birthday. The gift card was never delivered and after over a month with no response from Mented after multiple emails, they finally responded with no explanation and simply resent it with no apparent issue. Put off by that experience, I reluctantly ordered products from the site. I was excited to receive them but once delivered, the foundation stick was broken and melted. I emailed customer service multiple times to request a replacement with no response. The issue is still outstanding. They should be ashamed of the way this company is being managed. The quality of the products is undermined by the poor business acumen and lack of simple responsive customer service. I will never order from them again and will encourage my friends and family to avoid them as well.

I was excited about my first purchase. Unfortunately, the package was lost for a few days, but was scanned as delivered. I could only reach customer service by text and email. No real response, so I was becoming frustrated. Finally, a warehouse employee contacted Amanda for me, relaying my problem and need to speak to someone employed by Mented. Amanda said I did not need her number, someone would look into the problem and eventually get back to me. USPS is whole, their shipping was paid, Mented is whole, I paid them for their product, only I was left with no product and minus the total cost and shipping. Eventually carrier found package, but Amanda’s words left me not feeling valued as a customer.