Alex
Shady business practices
Shady stuff happening over there at mellow, my card was randomly charged for 2 products I didn’t request, they won’t remove my card from my account and they won’t let me cancel my service I purchased. I wouldn’t suggest using them.
Response from Mellow ServicesMar 7, 2025
Hi Alex, I appreciate you taking the time to share your concerns. As soon as our team received your ticket, we reviewed the account and worked to resolve the matter that same day. The service was canceled, and a refund was issued. Our records show that the purchase was manually submitted through the account, rather than created through an automated capture; however, we were happy to take immediate action once the concern was brought to our attention. For billing continuity and account security, active accounts are required to maintain at least one valid payment method. Payment methods cannot be removed directly through the customer portal while an account is active. If you would like a payment method removed, simply submit a request to our team, and we will be happy to assist once there are no active services remaining on the account. Accounts with no active services are automatically deactivated after 30 days. If you would prefer to have your account deactivated sooner, or would like to request deletion of eligible account information, please let us know and we will be glad to help. Certain limited information may still be retained for legal, tax, fraud-prevention, and reporting purposes. We value every customer and take concerns like these seriously. If there is anything further we can do, please reply to the existing ticket or contact me directly using the phone number provided. Best, Ethan