Nahid R.
Misleading Program and Poor Customer Service — Deposit Lost
I joined the short 5-day program, which included an option to extend access to the course for an additional 7 days. The 5-day program was excellent at a basic level, and to gain the full benefit, one was expected to continue with the extended program. I left a deposit to join later. After reviewing the company’s reputation following my deposit, I requested a cancellation. Unfortunately, I was informed that my deposit would be forfeited. They went further by closing my original account which I had paid for and had the right to access for 7 days, even though I had paid an additional $200 for the extra 7-day access. Despite repeated emails and phone calls, the company never responded. Even when one of their own employee Mr. Antonio Diaz attempted to resolve the issue, the matter was ignored. Other members who tried to help were unsuccessful This level of service, combined with the lack of transparency and honesty, was extremely disappointing. While the company repeatedly emphasized helping people and ethical values, my experience suggested otherwise, particularly given the financial loss I suffered.
Response from Melanin MoneyNov 10, 2025
Hi Nahid, Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you felt disappointed with your interaction with our team — that’s never the experience we want anyone to have. Our goal is always to create a positive, transparent, and supportive environment for all participants, and we regret that your experience didn’t reflect that. After reviewing your case carefully, our records show that your cancellation request was submitted on the first day of the Wealth Workshop. Shortly after, there were concerns raised within the community regarding certain posts and messages that created discomfort among other members. To maintain the supportive space on which our programs are built, your community access has been temporarily paused while we review the situation. During this time, our team, including Mr. Antonio Diaz, made several efforts to ensure that your concerns were acknowledged and addressed. Ultimately, we decided to honor your cancellation request and issued a full refund, including your initial deposit and the additional payment for extended access. This decision was made in good faith, with the intention of closing the matter respectfully and fairly for both sides. We truly appreciate the time you spent engaging with our team and the community, and we’re sorry that this experience left you feeling dissatisfied. We value all feedback — both positive and negative — as it helps us continue improving the way we serve our clients and uphold the standards we set for professionalism and care. We wish you every success in your future endeavors and sincerely hope your next experience in a similar program meets your expectations. -Melanin Money Management




