Megalopolis ToysReviews of megalopolis.toys

83 days and counting. Still no shipping info. Only responses to emails are pre-written templates. AWFUL! WILL NEVER BUY THERE AGAIN!

If I could give this company a zero I would. I made an order 3 months ago on in-stock items and still have not received my item. I have contacted customer service 3 times. They just give me a generic response with promises of doing better- only to wait another month without my package. When I ask for a refund they said they don't do refunds on in-stock items. I told them if the items are in-stock then why haven't they sent it? There are plenty of toy companies that have great customer service. I would highly recommend using another company that respects their customers. As an adult collector it's more of a principle thing. Do yourself a favor and don't give megalopolis your business because you may never get the item that you purchased.

This place is the worst! I ordered something for my son in August. Still have yet to receive it. But they were very quick to take my money for it. And when I send emails to complain it takes 1 to 2 weeks to get a response. And they told me they have to wait to get the new system up and running to be able to give my money back. No Apologies or rushes with this place. They ride on this pandemic excuse. I'm over it. I have already repaid for the toy with another place and got it. No where else seems to be having the same issues this place does. I will never order here again. I suggest nobody else does either. I give it 100 negative star review.

If you asked me before June I would of happily given them 5 stars. However that was before they have taken thousands of my dollars and not shipped the goods. Then when I asked for my money back because of waiting 3 months and counting they refuse as its against their refund policy to refund in stock items! Hero to Zero.

I placed an order on 8/2 for some in stock items. I was charged immediately. Two weeks later with no update, I emailed them asking for a status. They responded with a story about covid delays, which I accepted. Mid-September, they told me the issues were resolved, and all back orders would be filled within two weeks. As of 10/2, the items I ordered are no longer listed on their website, and I am still empty handed. Horrible company scamming people out of their money, and hoping you forget about it so they don't have to give a refund.

(UPDATE!!). After I posted my initial review, I was contacted by an officer of the company and had my issue resolved amicably. ****I would give them zero but it's not an option. I purchased in-stock items over 3 weeks ago and keep getting a "covid has slowed us down" canned email in response. Since they have not shipped the product I requested a refund and they refused to do it and said they would only do it if they shipped it then I paid to return it THEN charge me a restocking fee on top of that. DO NOT SHOP WITH THEM. THEY ARE CROOKS AND SHOULD NEVER BE USED.

Stop supporting Megalopolis Collectibles. The are scam artists and thieves. They take your money and never ship your items and refuse to refund you while they ignore your emails. They have a F rating with the Better Business Bureau and it is well deserved. Need more proof that they are fraudsters just check out the numerous negative yelp and google reviews. They are even scamming their own investors (check/see startengine.com investor comments). It is a shame that criminal companies like this are legally allowed to exist. #lawsuitinthemaking

Ordered some pre-orders back in July which were supposed to ship in August. August 22 came around and my credit card was charged for both. With pre-orders even if they receive them at the same time, they will ship separately and cost you almost double the shipping. I was not happy, but I still wanted my pre-orders - it is hard to find the new releases in a timely manner in stores. 10 BUSINESS days after they charged my credit card, the items still did not ship (their standard is 1-3 business days). With the situation with the postal service in the US, I am also worried about receiving the items at all. I called the customer service to see if I can just cancel the order as they have not met their standard and I am worried about my order. The woman (who's customer service skills are POOR at best cancels my other pending preorder while we are on the phone after I tell her I MIGHT have to cancel if the issue isn't resolved. She says she can't make the exception, but I can try via email. Obviously unsatisfied with the response, I send an email. I get back an automated reply saying I will have a response within 48 hours (2 business days). SEVEN business days later, I receive a BS response essentially saying "No." while my items STILL have not shipped. It has now been 15 business days that my items have not shipped and no apology, no explanation. I will never order from this business again and DO NOT recommend anyone else do so.