Joe G.
Good meals, terrible shipping & subscription service
I used MegaFit Meals for over a year before I stopped. The meals themselves were good. The meals are expensive but with the 20% off for a monthly subscription the prices are reasonable. However, the shipping and automatic subscription system is terrible in my opinion. First, I live in Henderson, NV which is where my orders are shipped from. Unfortunately, this facility does not have a order pick-up for customers. Thus, I'm forced to pay $17 shipping for each order to go 3 miles. Even worse is that they use Fed Ex for delivery and they are the worst carrier hands down. For some insane reason it takes 3-4 days for my meals to go from the Mega Fit Meals facility to my house which is 3 miles away. In the summer when temps are over 110F by the time my meals get to me the dry ice is nearly all gone. I don't like this at all. Based on this I don't want to place an order ever month. I would rather order the largest size and order every 2-3 months. But the online order system doesn't allow for this. It only allows for monthly. If you want to stop an automatic order you have to email them which is a pain in the neck. There should be an option to pause your next subscription and/or change the ship date in your account online. Further you should be able to select 2 to 3 month subscription (maybe only if you select the largest size would be reasonable) Finally, the biggest issue with the subscription is that it assumes you want the same meals every month. I get tired of eating the same things month after month and like to switch it up. Editing the subscription order is a pain in the neck too. This process needs to be reviewed from a user stand point in my opinion. Bottom line, the meals are not the problem and the whole process could be fixed: 1) add a pause subscription and also add a reschedule date in account settings, 2) Give better advance notice 1 week before an order ships so there is enough time to edit the meals in the order before it ships. The current process you get an email like 12 hours before the order ships, 3) stop using Fed Ex for shipping. They are horrible. There is no reason that it should take 3-4 days to be delivered in the same city especially when dealing with perishables in 100F+ degree temps, 4) It would be great if you allowed for customer pickup if you live near the facility this would save a lot of delivery hassle as well as a lot of money in shipping each order. I would actually do a monthly subscription again if I could do a pick-up. Isn't Las Vegas the body building capitol of the work now anyway? A would expect that hundreds of body builders and fitness people would come and pickup their meals each week or month. Other fitness meals places in the area have walk in "show rooms" where you can pick-up meals fresh each day! MegaFit meals could be fresh instead of flash frozen...