Joe M.
Completed waste of time
Completed waste of time. I spent a long time going through their whole process, answering so many questions and filling out all the forms with personal data. Then the system says, please check back soon. I contact them multiple times and no response. Nothing from them. I am not sure if real people actually work here. Looks like a pretty AI site with no real people to assist.
Response from NeptuneMar 2, 2026
Hi Joe, I’m sorry to hear that this was your experience. I understand how frustrating it can feel after investing time in the process. Our team reached out to follow up regarding the state selected, and I’m sorry if there was any confusion in that communication. There are real people behind Neptune, myself included, and we’re actively looking into this. Jannesa is already in communication with you to make sure everything is clarified. Thank you for your feedback, we take it seriously. Sol