Kayla R.
Unprofessional Pivot and Lack of Leadership Accountability
Initially, my experience was positive, but the company has since implemented predatory practices. After multiple successful closings, they demanded an additional large down payment (in addition to the $12,000 I gave them upfront AND 33% AT Closing w/ hiking their fees unexpectedly from 30%.) The leads also shifted from local high-intent prospects to $30,000 land leads located 2+ hours away. Multiple attempts to connect with Tim, yet they continue to use my video testimonial to recruit new agents. When I questioned the new payment demands, I was threatened with a total lead shut-off. Professionalism and transparency are clearly no longer a priority for this firm. They Mention 1,103 leads, however majority of them were land under 30k which we would not work. Team became unresponsive once I would not give them more money. Proceed with caution
Response from Diverse ReferralsMar 8, 2026
Kalya, This saddens us to read. We go to every extent to ensure client satisfaction. During our relationship, Diverse provided 1,103 referrals, resulting in 33 closings. We spent $123,678 on your advertising and received $74,944 in referral fees, putting your account $48,734 in the negative. Throughout the relationship, we continued investing significant time, effort, and marketing resources into the account because we believed in the opportunity and wanted to give the partnership every chance to succeed. Our intention has always been to build long-term, performance-based partnerships by providing high-quality referral opportunities and continuing to invest in those partnerships over time. To clarify, we did not require any additional fees and our referral split has always been 33%. We understand that the end of a business relationship can bring frustration, and we genuinely wish you the best moving forward.