sandra P.
Horrible mascara
Horrible mascara! Read all the reviews of this vs Thrive and I thought I would give it a try. NOT EVEN close to Thrive. Melts off in any kind of heat

Alleyoop is listed under Cosmetics & Makeup in Los Angeles.
Alleyoop (meetalleyoop.com) has 66 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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sandra P.
Horrible mascara! Read all the reviews of this vs Thrive and I thought I would give it a try. NOT EVEN close to Thrive. Melts off in any kind of heat
Sam S.
If I could give this company a 0-star rating, I would. This company is horrible. They do not care about their people or the quality of the product. They terminate people despite valid reasons. They terminate people just like that, despite you working with them for 5 years. They do not care about the contribution made, the trust, and loyalty. They cut you right away from your job without a heads up. They do not have the decency to give people a chance to look for a new job just because they feel like doing it. Stop lying to people about how clean your product is. This is a disgusting company!
Response from AlleyoopOct 8, 2025
Hi Ana (or “Sam,” as you’ve listed here) — we’re sorry things didn’t work out during your time with us. While we always aim to create a supportive and collaborative environment, your performance had been declining despite months of coaching and feedback. It’s unfortunate to see these comments here, as they don’t reflect the experience of our customers, suppliers and manufacturers, or team members. We wish you the best moving forward and hope you find the right fit in your next role.
Sara
Terrible company! The customer service does not reply, I wanted to return a try now product from them and since they didn’t respond to let me know how to return it I was charged for the order!! Very frustrating!!
Response from AlleyoopOct 2, 2025
Hi Sara, thanks for reaching out here. As discussed by email, our team replied back to your emails several times to follow up, but for some reason they were getting caught by your spam filter. Although we have no control over this, we're so sorry this happened and can understand the frustration it can cause! Nonetheless, we refunded you in full for your order. Please let us know if there's anything else we can do to help!
Hannah
I placed my order for mascara on February 26, and a week later had still not received a notice that it had shipped. I reached out and they said they were experiencing delayed shipping and to give it 7-10 business days to ship. I waited 11 business days with no progress. I eventually had my order refunded but was disappointed because I was looking forward to trying it.
Audrie S.
I ordered mascara and it never shipped. I tried contacting them 3 times via email and they never respond. I also sat on their website chat function for over an hour and they didn't answer that either. I am having to go through my bank to get a refund for the mascara I paid for but never received.